Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Cafe Manager
Compass group @ Microsoft
07.2020 - Current
Helped facilitate and lead multiple events on campus throughout the year that included espresso/food vendors to boost engagement
Managed daily cafe operations for smooth workflow and increased productivity.
Troubleshoots equipment issues with espresso machine, grinder, and other related equipment
Completes order/inventory sheets to ensure adequate supply of items necessary for operation
Trained new employees on company policies and procedures to maintain a high level of performance.
Maintained accurate inventory counts .
Barista/Cashier Team Lead
Copper Pot Coffee
08.2018 - 07.2020
Memorized recipes for specialty coffee beverages and seasonal offerings.
Recommended products based on solid understanding of individual customer needs and preferences.
Balanced both front-of-house tasks and back-of-house responsibilities during busy periods.
Trained new employees on cafe policies, beverage preparation, and customer service standards
Used POS system to accurately enter orders and process payments.
Helped management keep correct supply on hand by notifying of shortages.
Beauty Advisor
Target
08.2018 - 03.2020
Made personalized suggestions and solutions through selling and sampling events
Maintained an organized and visually appealing product display
Helped reduce potential theft by maintaining awareness while on sales floor.
Conducted in-store product demonstrations
Used POS system to process sales, returns, online orders, and gift card activations.
Jewelry Consultant
Precious Treasures Company
01.2018 - 12.2018
Routinely organized cases of products to maintain stores visual appeal and promote specific items
Worked alongside other consultants to help boost sales
Open and managed layaway plans for customers
Educate customers about warranties for any items sold
Logged fine jewelry merchandise daily to ensure accurate inventory.
Negotiated favorable pricing agreements with customers
Estimated repair and sizing costs through jewelry inspection
Customer Service Representative and Sales Associate
TROPICAL TAN
09.2017 - 02.2018
Resolved order and membership disputes
Maintained up-to-date knowledge with our vendors
Updated account information to maintain customer records.
Participated in team meetings and staff training sessions.
Maintained a clean salon environment, ensuring the safety and comfort of all guests.
Promoted monthly specials and new products through engaging marketing materials.
Sales Associate
Clarks
11.2015 - 12.2016
Prepared merchandise for sales floor by pricing or tagging.
Answered customer questions about sizing, accessories, etc.
Greeted customers and helped with product questions, selections, and purchases.
Used POS system to process sales, returns, online orders, and gift card activations.
Answered questions about store policies and addressed customer concerns.
Utilized upselling techniques to promote additional products and increase sales.
Education
Diploma -
Cascade High School
Everett, WA
08.2014
Skills
Microsoft Office Suite
Health Codes Compliance
Visual merchandising
New Hire Training
Social Media Management
Marketing and Promotions
Upselling techniques
Certification
Food Handler
ServSafe
MAST permit
References
References available upon request.
Timeline
Assistant Cafe Manager
Compass group @ Microsoft
07.2020 - Current
Barista/Cashier Team Lead
Copper Pot Coffee
08.2018 - 07.2020
Beauty Advisor
Target
08.2018 - 03.2020
Jewelry Consultant
Precious Treasures Company
01.2018 - 12.2018
Customer Service Representative and Sales Associate