Paige Harris

Amarillo

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

years of professional experience

Work History

Customer Service Representative

Amarillo National Bank

04.2023 - Current

I deposit, withdrawal, and make money orders for our customers
I refill coin dispensers, lobby items, answer the phone for customers, and help them with any questions they need answered
I also open accounts, new debit cards, gift cards, and open CD's as well
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Collaborated with team members to develop best practices for consistent customer service delivery.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Front Desk Receptionist

Verdure

03.2021 - 09.2023

I would greet customers as they walked in and tell them goodbye when they leave
I would book appointments for the kid zone, massage, and IV treatments
I house-kept in both locker rooms and the gym equipment
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Developed strong working relationships with team members, fostering a positive work environment.
Answer the phone for appointments, cabana reservations, and payment needs

Education

High School Diploma -

Bushland High School

Bushland, TX

05-2021

Skills

Sales Proficiency
Cash Management
Retail Sales Expertise
Customer Care
Effective Communication
Proficient Computer Skills
Effective Time Management
Administrative Proficiency
Data Entry
Client Support

Effective Writing Skills
Reception Management
Proficient in Microsoft Word
Professional Phone Communication
Effective Listening
Analytical Problem Solving
Accurate Data Entry
Client Engagement
Conflict Resolution
Network Development

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline