Paige Harvey
SACRAMENTO,CALIFORNIA
Summary
Dynamic individual with hands-on experience recruiting and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
Work History
Store Manager
Starbucks Coffee Company
2021.02 - Current
- Coordinated three hiring events for 13 retail locations in Southern California.
- Upheld and communicated store programs and standards to partners for optimal quality, freshness, safety and cleanliness.
- Provides support for meetings, trainings, seminars and activities for the district.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Proactively identifies and implements processes to improve workflow, organization and communication
- Assisted in recruiting, hiring and training of team members.
Assistant Store Manager
STARBUCKS COFFEE COMPANY
2019.11 - 2021.02
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Mitigated business risks by working closely with staff members and assessing performance.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Shift Supervisor
STARBUCKS COFFEE COMPANY
2018.05 - 2019.11
- Delegated tasks to baristas to ensure they were completed
- Helped store manager meet standards of service and quality in daily operations.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
Barista
STARBUCKS COFFEE COMPANY
2016.07 - 2018.05
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Bachelor of Arts - Organizational Leadership, Project Management
Arizona State University
Tempe, AZ12.2022
Skills
- Time Management
- Microsoft Excel
- Microsoft Outlook
- Google Docs
- Microsoft Office
- Multitasking and Organization
- Recruitment and hiring
Timeline
Store Manager
Starbucks Coffee Company
2021.02 - Current
Assistant Store Manager
STARBUCKS COFFEE COMPANY
2019.11 - 2021.02
Shift Supervisor
STARBUCKS COFFEE COMPANY
2018.05 - 2019.11
Barista
STARBUCKS COFFEE COMPANY
2016.07 - 2018.05
Bachelor of Arts - Organizational Leadership, Project Management
Arizona State University
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