Paige Hawkins

Knowledgeable and dedicated customer service professional with extensive experience in the Health Benefits industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

• Terminations all in One Document — Resource for Gusto teams to reference
• The Terminations All in One Document was a large project I put together for our team and cross functional teams to reference for anything related to member level health insurance terminations
• This was a one-stop-doc created to reduce the amount of searching teams had to do to get answers for common and tricky questions relating to our casework
• Assima Story Boards — Onboarding Resource
• Assima Story Boards are step-by-step resources that have screenshots of casework and how to navigate them
• This was for our newly onboarded individuals to walk through as they were learning our case work to gain familiarity with our workflow
• Member Operations Engagement Committee — Team
• Engagement
• I am a part of the Member Operations Engagement Committee that puts together our team’s activities to promote team engagement
• An example of what we do, around Christmas time 2022, we put together an event for our team to build gingerbread houses together
• We are essentially a fully remote team so it took a lot of collaboration and communication to get the event together virtually for the team.

• AWARDS , Graduated with Honors from the University of Colorado Denver, Summa Cum Laude Exceeding expectations in my Gustofied evaluations.