Customer-focused an highly motivated employee offering strong background in hospitality. Stays on top of fast-paced work by diligently completing assignments and looks for opportunities to help others. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
7
7
years of professional experience
Work History
Executive Assistant
Legal Research Marketing
Tampa, FL
03.2024 - Current
Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
Maintained confidential records and files related to executive operations.
Performed data entry tasks into various software programs including MS Excel spreadsheets.
Developed effective filing systems for easy retrieval of information when needed.
Monitored incoming emails and responded accordingly in a timely manner.
Assisted in developing policies and procedures pertaining to office administration matters.
Conducted research on various topics as requested by executives or senior management personnel.
Scheduled appointments for executives with external parties such as vendors or suppliers.
Tackled and addressed top-level, high-priority issues with professional administrative discretion.
Onboarding Coordinator
Power Design
Saint Petersburg, FL
05.2022 - 03.2024
Managed onboarding process for new hires, ensuring all documentation was completed accurately and in a timely manner.
Maintained employee records, including contracts, benefits information, performance reviews and other related documents.
Provided guidance and support to new employees throughout their onboarding period.
Facilitated communication between managers and newly hired personnel during transition periods.
Created orientation checklists.
Worked with teammates to create human resources departmental strategies and team goals.
Motivated and inspired employees to achieve goals and meet business objectives.
Analyzed employment-related data and prepared reports.
Ensured that necessary paperwork is completed correctly before an employee begins work.
Developed training programs for new employees on topics such as safety protocols, job expectations, policies, and procedures.
Ambassador of First Impressions
Power Design
Saint Petersburg, FL
05.2022 - 05.2023
Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Greeted customers warmly and made them feel welcome.
Maintained an organized reception area and ensured that all guests were attended to promptly.
Performed data entry into computer systems to maintain accurate records of customer information.
Created detailed reports on volunteer activities and donations.
Attended networking events to build relationships with potential donors and partners.
Researched, identified and contacted potential vendors for event services.
Managed on-site operations during events, ensuring that all participants followed the plan and timeline.
Served as a liaison between clients and vendors throughout the planning process.
Server
First Watch
Brandon, FL
08.2021 - 05.2022
Provided excellent customer service to ensure satisfaction.
Ensured that each guest was served courteously, quickly, and efficiently.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Provided exceptional service to high volume of daily customers.
Handled money transactions accurately while following company procedures for handling cash payments.
Operated POS terminals to input orders, split bills and calculate totals.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Nanny
Care.com Inc
Tampa, FL
08.2020 - 08.2021
Performed light housekeeping duties related to childcare such as laundry or meal preparation.
Transported children to school, extracurricular activities, and appointments when needed.
Assisted children with daily activities, such as dressing, bathing, and feeding.
Tended to children's general needs while providing supervision for safety in day-to-day activities.
Read stories aloud to the children and engaged them in creative play activities.
Server
Pelican Sound Golf & River Club
Estero, FL
02.2018 - 05.2020
Provided excellent customer service to ensure satisfaction.
Ensured that each guest was served courteously, quickly, and efficiently.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Operated POS terminals to input orders, split bills and calculate totals.
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Monitored dining room for cleanliness and proper set-up at all times.
Upheld high standards of sanitation in accordance with health department regulations.
Front Desk Agent (Internship)
Naples Grande Beach Resort
Naples, FL
05.2019 - 09.2019
Assisted with check-in and check-out procedures for guests.
Answered phones, responded to inquiries, and took messages.
Resolved customer complaints promptly and courteously.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Processed payments accurately and efficiently.
Received incoming calls and coordinated with staff to fulfill customer requests.
Education
Bachelor of Science - Hospitality
Florida Gulf Coast University
Fort Myers, FL
05-2020
Skills
Organizational Abilities
Policy Enforcement
Performance Tracking
Cross-Functional Teamwork
Employee Engagement
Employee Relations
Human Resources Support
New Hire Onboarding
Administrative Assistance
Professional Development
Employment Data Tracking
Organizational Skills
Calendar Management
Verbal and written communication
Timeline
Executive Assistant
Legal Research Marketing
03.2024 - Current
Onboarding Coordinator
Power Design
05.2022 - 03.2024
Ambassador of First Impressions
Power Design
05.2022 - 05.2023
Server
First Watch
08.2021 - 05.2022
Nanny
Care.com Inc
08.2020 - 08.2021
Front Desk Agent (Internship)
Naples Grande Beach Resort
05.2019 - 09.2019
Server
Pelican Sound Golf & River Club
02.2018 - 05.2020
Bachelor of Science - Hospitality
Florida Gulf Coast University
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