Epic
Paige Hensley
Denver,CO
Summary
Diligent Clinical Supervisor with significant experience in clinical supervision and staff management. Successfully implemented training programs that improved team efficiency and patient care. Demonstrated leadership and conflict resolution skills in high-pressure environments.
Clinical professional skilled in overseeing patient care and guiding teams to achieve optimal clinical outcomes. Strong focus on team collaboration and adaptability to evolving healthcare needs. Expertise in clinical assessments, treatment planning, and staff development. Reliable leader known for fostering supportive and results-driven environment.
Overview
5
5
years of professional experience
1
1
Certificate
1
1
Diploma
Work History
Clinical Supervisor
AdventHealth Primary Care Broadway
07.2024 - Current
- Lead and directed team of 16 clinical personnel and support staff.
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
- Responded to crisis situations with calm and professional approach to optimize support.
- Monitored, analyzed, and corrected staff performance and worked to raise standards of practice.
- Mentored junior staff members in clinical best practices, contributing to a culture of continuous learning and professional growth.
- Streamlined documentation processes, reducing administrative workload for clinicians and improving efficiency.
- Developed improvement plans to solve problems and improve lagging areas.
- Facilitate hiring of qualified personnel by interview applicants.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Conducted performance evaluations for clinical staff, identifying areas for development and implementing targeted training programs.
- Increased clinic efficiency by optimizing scheduling systems, reducing patient wait times and maximizing staff productivity.
- Established metrics for tracking clinical performance, identifying trends and areas for improvement.
- Responded to patient complaints and concerns, restoring trust and maintaining clinic reputation for quality care.
- Updated clinic policies and procedures in line with latest healthcare standards, ensuring legal compliance and operational excellence.
Lead Registered Medical Assistant
AdventHealth Cherry Creek Family Practice
08.2023 - 07.2024
- Patient rooming, intake, and vitals
- Managing inventory, ordering supplies, and maintaining organized workspaces for optimal performance.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Enforces department policies and procedures to keep team operating effectively and delivering top-notch care.
- Precepts newly hired medical assistants to train each on office procedures and important tasks.
- Monitored, analyzed, and corrected staff performance and worked to raise standards of practice.
- Mentored junior staff members in clinical best practices, contributing to a culture of continuous learning and professional growth.
- Streamlined documentation processes, reducing administrative workload for clinicians and improving efficiency.
- Developed improvement plans to solve problems and improve lagging areas.
- Facilitate hiring of qualified personnel by interview applicants.
Lead Certified Medical Assistant
Centura Cherry Creek Family Practice
01.2022 - 08.2023
- Patient rooming, intake, and vitals
- Sanitized, restocked, and organized exam rooms
- Aided physicians in diagnostic tests or treatments, providing essential support that contributed towards successful outcomes for patients.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Monitored, analyzed, and corrected staff performance and worked to raise standards of practice.
- Mentored junior staff members in clinical best practices, contributing to a culture of continuous learning and professional growth.
- Streamlined documentation processes, reducing administrative workload for clinicians and improving efficiency.
- Developed improvement plans to solve problems and improve lagging areas.
- Facilitate hiring of qualified personnel by interview applicants.
National Certified Medical Assistant
Cherry Creek Family Practice (Private)
06.2021 - 01.2022
- Patient rooming, intake, and vitals
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient care by efficiently managing medical records and maintaining accurate documentation.
- Reconciling allergies, medical history, medications, and immunizations.
- Multi-tasking by managing admin duties and seeing upward of 18-25 patients daily.
Customer Service Representative III
Kforce
05.2021 - 07.2021
- CDC outsourced Covid-19 Resource Hotline
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
National Certified Medical Assistant
Rocky Mountain Urgent Care and Family Medicine
03.2021 - 05.2021
- Patient rooming, intake, and vitals
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Reconciling allergies, medical history, medications, and immunizations.
- Improved patient care by efficiently managing medical records and maintaining accurate documentation.
National Certified Medical Assistant
OnPoint Medical Group
08.2020 - 03.2021
- Patient rooming, intake, and vitals
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Reconciling allergies, medical history, medications, and immunizations.
- Improved patient care by efficiently managing medical records and maintaining accurate documentation.
National Certified Medical Assistant
AFC Urgent Care Denver
10.2019 - 08.2020
- Patient rooming, intake, and vitals
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Reconciling allergies, problems, medications, and immunizations.
- Improved patient care by efficiently managing medical records and maintaining accurate documentation.
Medical Assistant Extern
AFC Urgent Care Denver
08.2019 - 10.2019
- Cleaned and prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Maintained clean and safe clinic environment to prevent injuries.
- Reconciling allergies, medical history, medications, immunizations
Education
Certification - Leadership And Management Certificate
University of Denver
Denver12.2023
Diploma - Medical Assistant
Concorde Career College
Aurora, CO10.2019
High school diploma -
Spring Valley High School
Huntington, WV05.2008
Skills
- Clinical Leadership
- Operational Standards
- Complex Problem-Solving
- Patient-focused care
- Mentoring/Supervision
Certification
- RMA - NAHP Registered Medical Assistant 2023- current, #219746
- CMA - NCCT Certified Medical Assistant 2019-current, #1087760
- BLS First Aid: Current 11/2024-112026
Timeline
Clinical Supervisor
AdventHealth Primary Care Broadway
07.2024 - Current
Lead Registered Medical Assistant
AdventHealth Cherry Creek Family Practice
08.2023 - 07.2024
Lead Certified Medical Assistant
Centura Cherry Creek Family Practice
01.2022 - 08.2023
National Certified Medical Assistant
Cherry Creek Family Practice (Private)
06.2021 - 01.2022
Customer Service Representative III
Kforce
05.2021 - 07.2021
National Certified Medical Assistant
Rocky Mountain Urgent Care and Family Medicine
03.2021 - 05.2021
National Certified Medical Assistant
OnPoint Medical Group
08.2020 - 03.2021
National Certified Medical Assistant
AFC Urgent Care Denver
10.2019 - 08.2020
Medical Assistant Extern
AFC Urgent Care Denver
08.2019 - 10.2019
Certification - Leadership And Management Certificate
University of Denver
Diploma - Medical Assistant
Concorde Career College
High school diploma -
Spring Valley High School
References
1. Kellie Roche, Practice Manager II
AdventHealth Primary Care Lone Tree
P: 303-217-0028
2. Sheela Baldwin, Regional Operations Director
AdventHealth Corp.
P: 720-323-7327
3. Amanda Arent, Director Revenue Cycle
AdventHealth Corp.
P: 720-382-9478
3. Michelle Duke, RN
AdventHealth Primary Care Broadway
P: 720-530-5850
4. Girish Paranjape, DO
AdventHealth Cherry Creek Family Practice
P: 303-949-0036
Software
Athena
Centricity
Languages
English
Native or Bilingual
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