Paige Hensley

• Analyzed Epic Ambulatory system performance to identify areas for process improvement.
• Led cross-functional teams in implementing system upgrades and enhancements.
• Collaborated with clinical staff to optimize workflows within the Epic Ambulatory module.
• Achieved high levels of customer satisfaction by consistently exceeding support expectations during issue resolution processes.
• Collaborated with healthcare providers to customize Epic functionality according to their needs.
• Collaborated closely with other analysts in the design, testing, and implementation of specialized projects that addressed unique organizational needs.
• Served as a liaison between IT and end-users, bridging communication gaps and fostering collaboration.
• Ensured data integrity and security through regular audits and compliance checks.
• Supported successful go-live events, minimizing disruptions to daily operations.

• Hiring Manager
• Leads and directs a team of 13 personnel, including providers and support staff.
• Holds regular staff and provider meetings, including 1:1s.
• Evaluates staff, improves training, and mentors junior clinical staff.
• Improve clinic operations, efficiency, and workflows..
• Update clinic policies to align with AdventHealth standards.

Projects:

• PCB 2025 (in progress): Proposed, blueprinted, and collaborated with corporate project managers to oversee a clinic expansion.
• PCB refresh/POC install 2024 (complete): Collaborated with AH project managers and contractors to create point-of-care testing and refresh the clinic's appearance.
• In progress: TBD/TBA

• Led a group of four and communicated directly with providers.
• Patient rooming, intake, and vitals.
• Managing inventory, ordering supplies.
• Coaches MA staff
• Precepts for new hires.
• Assisted the hiring manager with interviewing.

Projects 2022:

• Assisted with the corporate acquisition from private practice to corporate standards.
• Completed ambulatory Epic training and helped initiate and train staff and providers on the new EHR.

• Patient rooming, intake, and vitals
• Managing records and chart reconciliation.
• Assisting providers in procedures.