Hi, I’m
PAIGE HERFEL
Santa Rosa
Summary
Hardworking and passionate individual with strong organizational skills eager to secure Leave No Trace Traveling Team position. Eager to learn and network to help team achieve company goals. Skilled in working under pressure and adapting to new situations and challenges.
Overview
6
years of professional experience
Work History
Truett Hurst Winery, VML Winery
Assistant Wine Club Manager
04.2024 - Current
Job overview
- Designed engaging email newsletters that highlighted new arrivals, upcoming events, and exclusive member offers, driving retention rates upward.
- Effectively resolved any customer concerns or disputes in a timely manner, maintaining high standards of professionalism.
- Maintained comprehensive records of customer preferences, enabling tailored wine recommendations that increased member satisfaction.
- Ensured compliance with all state laws and regulations regarding alcohol sales and consumption across the U.S.
- Provided expert guidance on wine selection for special occasions or personal collections, earning trust as a reliable resource among club members.
- Boosted Wine Club membership sales through strategic marketing initiatives and targeted promotions.
- Contributed valuable input during quarterly planning sessions regarding future goals and strategies for the Wine Club.
- Enhanced customer satisfaction by providing personalized wine club experiences and attentive service.
- Organized successful wine tasting events, driving member engagement and fostering a sense of community within the Wine Club.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Coordinated with design and media teams to develop high-quality creative assets.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
Dolce Vita Salon
Receptionist & Associate Stylist
02.2024 - 04.2024
Job overview
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, creating signage, and making bank deposits.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Collaborated with fellow stylists to create visually appealing store displays that attracted customers and showcased merchandise effectively.
- Resolved guest complaints about service or style.
NooNoo
Sales Lead
11.2023 - 07.2024
Job overview
- Trained, coached, and mentored new sales associates.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
- Leveraged social media platforms to increase brand awareness and generate leads.
- Contributed to positive work culture by actively participating in team meetings and offering constructive feedback when appropriate.
- Collaborated with store management to develop promotional events, attracting new customers and boosting overall sales.
- Utilized point-of-sale systems effectively for efficient transaction processing; trained new hires on proper usage ensuring quick adaptation.
- Maintained store cleanliness and organization, ensuring a pleasant shopping experience for all customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Maintained company's visual merchandise standards through general housekeeping.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
City of Santa Rosa
Assistant Activity Specialist
05.2018 - 03.2022
Job overview
- Kept accurate records; greeted patrons; maintained records of activities; interacted with patrons and families; operated city-specific software.
- Evaluated program success through participant feedback surveys, leading to continuous improvement of offerings and services.
- Assisted in the training and supervision of volunteers to support program activities effectively.
- Supported participant success by offering individualized guidance and mentorship, helping them develop valuable skills and confidence.
- Maintained accurate records of attendance, incident reports, and other documentation as required by organization policies.
- Provided exceptional customer service while addressing inquiries from parents regarding program details or specific concerns about their child's experience.
- Promoted physical fitness among participants through engaging activities tailored to various skill levels.
- Oversaw registration processes for new participants effectively managing waitlists when necessary.
- Developed strong relationships with parents and guardians, fostering open communication about participant progress and needs.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Education
San Francisco Institute of Esthetics And Cosmetology, San Francisco, CA
Cosmetologist
06.2023
University Overview
- Organized a Green Club for campus- encouraging and educating classmates and school in techniques to minimize their carbon footprint in such a wasteful career by hosting campus assemblies or workshops.
Montgomery High School, Santa Rosa, CA
High School Diploma
06.2020
Skills
- Excellent communication skills
- Goal Setting
- Customer and service-oriented
- Reliable and punctual
- Outgoing personality
- Customer rapport
- Hospitality best practices
- Teamwork and Collaboration
- Problem-Solving
- Reliability
- Adaptability and Flexibility
- Relationship Building
- Decision-Making
Hobbies & Passions
- Learning
- Being a kind human
- Building connections
- Educating others
- Environmentalism
- Health & wellness
- Backpacking
- Hiking
- Trail running
- Adventuring
- Cooking
- Camping
Timeline
Assistant Wine Club Manager
Truett Hurst Winery, VML Winery
04.2024 - Current
Receptionist & Associate Stylist
Dolce Vita Salon
02.2024 - 04.2024
Sales Lead
NooNoo
11.2023 - 07.2024
Assistant Activity Specialist
City of Santa Rosa
05.2018 - 03.2022
San Francisco Institute of Esthetics And Cosmetology
Cosmetologist
Montgomery High School
High School Diploma
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