Paige Hess
Windsor Mill,Maryland
Summary
Motivated National Retail Account Manager skilled in team-building, product development, implementation, and project oversight. Proven ability to foster collaborative relationships for successful outcomes.
Overview
17
17
years of professional experience
Work History
National Retail Account Manager
J.J. McDonnell & Co. Inc.
Elkridge, MD
10.2017 - Current
- Supported sales and reporting for large and medium-sized accounts, overseeing sales/product mix for 4 grocery banners, touching 59 stores directly.
- Conducted economic and demographic research and analysis to produce critical reports.
- Positioned global capabilities to expand market share.
- Developed a thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Communicated well with a broad range of professionals to promote product mix expansion.
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
- Quoted prices, credit terms, and other bid specifications.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Presented a professional image consistent with the company's brand values.
- Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.
- Contributed to team objectives in a fast-paced environment.
- Set and achieved company-defined sales goals.
- Developed and maintained strong working relationships with professionals within the assigned territory.
- Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.
- Built a diverse and consistent sales portfolio.
- Met existing customers to review current services and expand sales opportunities.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Informed customers of promotions to increase sales productivity and volume.
- Attended trade shows, conferences and other networking events as needed.
- Built strong relationships with key accounts through regular visits and follow-ups.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Established KPI targets for individual team members as well as overall team performance.
Perishable Department Leader
GIANT EAGLE, LLC
FREDERICK, MD
06.2010 - 10.2017
- Developed and implemented product-marketing strategies, including advertising campaigns or in store sales promotions to capitalize sales and business growth within 4 Perishable Departments.
- Develop and empower direct reports to grow within business
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
- Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
Restaurant Team Leader
PILOT TRAVEL CENTERS, LLC
HAGERSTOWN, MD
06.2007 - 06.2010
- Review and enter accurate weekly payroll of all team members
- Resolve customer complaints regarding sales and service
- Manage staff, preparing work schedules and assigning specific duties
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Developing 2 teams and direct reports by growing new or under used skills in them.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Kept register accurate through correct billing, payment processing and cash management practices.
Hospitality Team Member
WHITETAIL SKI RESORT
MERCERSBURG, PA
12.2007 - 03.2009
- Count money in cash drawers at beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Calculate total payments received during shift, and reconcile this with total sales at end of shift.
- Supervise others and provide job training for Hot Bar, Coffee Bar, Grill areas.
- Performed prep-work, stocking, inventory counts.
- Maintain good housekeeping in food service areas.
- Provided customer service for 500-1000+ guests per day.
Education
Associate of Applied Science - Marine Biology & Sustainable Aquaculture
Unity College of Maine
Unity, MESome College (No Degree) -
HAGERSTOWN COMMUNITY COLLEGE
HAGERSTOWN, MDHigh School Diploma -
Clear Spring High School
Clear Spring, MDSkills
- P>Friendly, people oriented individual whom seeks to create best experiences for all clients
- P>Have clear focus on customer success services; relationship building
- P>Sales expertise
- P>Microsoft applications proficiency
- P>Merchandising
- P>Team Building
- P>Productivity maximization
Timeline
National Retail Account Manager
J.J. McDonnell & Co. Inc.
10.2017 - Current
Perishable Department Leader
GIANT EAGLE, LLC
06.2010 - 10.2017
Hospitality Team Member
WHITETAIL SKI RESORT
12.2007 - 03.2009
Restaurant Team Leader
PILOT TRAVEL CENTERS, LLC
06.2007 - 06.2010
Associate of Applied Science - Marine Biology & Sustainable Aquaculture
Unity College of Maine
Some College (No Degree) -
HAGERSTOWN COMMUNITY COLLEGE
High School Diploma -
Clear Spring High School
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