Paige Hickman
Decatur,TX
Summary
Adept at multitasking and time management, I enhanced patient care standards at Mansell Family Dentistry & Orthodontics through expert dental assistance and personable communication. My proficiency in dental radiography and commitment to relationship building contributed to improved treatment outcomes and patient satisfaction, showcasing a results-driven approach to dental health services. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Dental Assistant
Mansell Family Dentistry & Orthodontics
05.2022 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
- Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
- Assisted dentists in performing complex procedures, resulting in successful treatment outcomes for patients.
- Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled and confirmed patient appointments.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Prepared and sterilized instruments and materials for use by dentists.
Front Desk
Christian Family Dentistry
01.2022 - 05.2022
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Customer Service Representative
Decatur Nutrition
07.2020 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained staff on operating procedures and company services.
Customer Service Representative
Decatur Main Street Florist
07.2020 - 01.2022
- Fulfilling Orders.
- Creativity in floral arrangements.
- Answering Phones.
- Customer service skills.
- Coordinated events.
Customer Service Cashier
Simply COCO
07.2018 - 05.2020
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Redeemed coupons to discount purchases.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
- Stocking inventory, ordering merchandise.
FOH Staff Member
Fuzzy Taco Shop
11.2017 - 07.2018
- Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
- Provided exceptional customer service, resulting in repeat business and positive online reviews.
- Utilized time management skills effectively during peak hours to ensure all guests received prompt and attentive service.
- Maintained a clean and organized dining area, contributing to an appealing atmosphere for patrons.
- Balanced cash registers accurately at the end of each shift.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously while maintaining top-notch service standards.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Greeted customers and answered inquiries regarding menu items and specials.
Education
Associate of Science - Medical
Wise County Weatherford College
Bridgeport, TX05.2022
High School Diploma -
Decatur High School
Decatur, TX05.2018
Skills
Multitasking Competence
Time Management Capabilities
Oral hygiene education
Electronic Charting
Team Collaboration
Patient care excellence
Detail-oriented mindset
Impression taking accuracy
Dental Radiography
Knowledgeable in Dentrix
Patient Flow Management
Disinfection and Sterilization
Personable Communication
Full Mouth Radiographs
Fluoride Treatments
Patient Care Standards
Autoclave Operation
Surgical Extractions
Preliminary Impressions
Relationship Building
Accomplishments
- Improved exam room setup and breakdown, improving overall efficiency 100%.
Certification
- RDA - Registered Dental Assistant
- Gerety Basic Orthodontic Training for Auxiliaries Straight wire Mechanics.
- Nitrous Certified.
Timeline
Registered Dental Assistant
Mansell Family Dentistry & Orthodontics
05.2022 - Current
Front Desk
Christian Family Dentistry
01.2022 - 05.2022
Customer Service Representative
Decatur Nutrition
07.2020 - 01.2022
Customer Service Representative
Decatur Main Street Florist
07.2020 - 01.2022
Customer Service Cashier
Simply COCO
07.2018 - 05.2020
FOH Staff Member
Fuzzy Taco Shop
11.2017 - 07.2018
Associate of Science - Medical
Wise County Weatherford College
High School Diploma -
Decatur High School
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