Paige Hiyane
San Antonio,TX
Summary
Collaborative leader dedicated to fostering an engaged and empowering work culture through effective partnerships with coworkers. Proven track record in building and maintaining relationships with diverse stakeholders within dynamic and fast-paced settings.
Overview
10
10
years of professional experience
Work History
Dealer Success Manager
Xcite Automotive
2023.01 - Current
- Guiding new clients through seamless onboarding, ensuring a smooth transition from sales
- Educating clients on software features, fostering a deep understanding of dealership goals
- Acting as the main point of contact, promptly addressing dealer inquiries and concerns
- Maintaining strong dealer relationships through regular check-ins, assessing satisfaction and needs
- Collaborating with dealers on account plans, goals, and upsell opportunities
- Resolving issues and implementing preventive measures by working with internal teams
- Keeping dealers informed about product updates and providing educational resources
- Gathering feedback for continuous improvement and communicating insights to relevant teams
- Working collaboratively with sales, marketing, and product teams to enhance the overall customer experience
- Influencing product development by communicating client needs to the product team
- Maintaining accurate dealer records using HubSpot, Google Platforms, and HomeNet
- Documenting processes and best practices for internal and dealer use, supporting XTN implementation
- Achieving an outstanding 97% client retention rate through dedicated relationship management and strategic account plans
- Expanded the knowledge of the Xcite Trade Network to all current dealerships of Xcite and internal teams.
Account Executive
Xcite Automotive
2020.08 - 2023.01
- Managed nationwide dealer relationships, ensuring retention and growth
- Acted as the key liaison between the company and dealerships
- Collaborated on goal setting, upselling, and tailored account plans
- Provided training, updates, and support for product understanding
- Supported new dealership acquisition and prepared client proposals
- Successfully exceeded upsell targets achieving a 17% year over year increase in revenue
- Addressed and resolved concerns promptly, implementing preventive measures
- Stayed informed on industry trends and provided impactful market insights
- Maintained accurate records using Hubspot, Google Platforms, and HomeNet
- Documented efficient processes and best practices for internal and dealer use.
Area Manager
Xcite Automotive
2019.11 - 2020.08
- Cultivated lasting client relationships through the SODA to Xcite transition
- Developed and executed strategic plans, achieving sales targets in Texas
- Provided leadership, boosting sales performance and operational efficiency
- Monitored metrics, implemented corrective actions, and drove continuous improvement
- Ensured SOP adherence and corporate guidelines across multiple dealerships
- Recruited, trained, and developed staff for a positive, high-performance culture
- Oversaw scheduling for 30+ employees and 80+ dealers to maximize productivity
- Implemented customer service initiatives for an enhanced overall experience
- Built strong relationships with Dealership Management
- Developed account plans for client retention and growth.
Account Manager
SODA (Sold Online Dealer Asst.)
2014.07 - 2019.11
- Developed and executed strategic plans to achieve sales targets and business objectives within the state of Texas
- Provided leadership and guidance to dealership managers, resulting in increased sales performance and operational efficiency
- Monitored and evaluated metrics, implemented corrective actions, and drove continuous improvement
- Ensured adherence to standard operating procedures and corporate guidelines across all dealerships in the area
- Recruited, trained, and developed internal staff to foster a positive and high-performance culture
- Oversaw scheduling related to 30+ employees and 80+ dealers to maximize productivity
- Implemented customer service initiatives to enhance the overall customer experience and address concerns promptly
- Built and maintained strong relationships with Dealership Management
- Developed account plans outlining strategies for client retention and growth.
Education
Degree Incomplete (Major: Liberal Arts) -
Pierce College
Los Angeles, CAHigh School Diploma -
James Madison High School
San Antonio, TX01.2007
Skills
- Relationship Building
- Leadership
- Marketing & Sales
- Conflict Resolution
- Customer Service
- Coaching & Training
- Active Listening
- Time Management
- Problem solving
- Critical Thinking
- Fast Learner
- HubSpot
- HomeNet
- Google Forms
- Google Sheets
- Microsoft Word
- Microsoft Excel
- Panda Doc
- Upselling strategies
- Performance Analysis
- Data-driven decision-making
- Process Improvement
Accomplishments
- Onboarding and acted as the key liaison for large dealer groups: AutoNation, Lithia, Hendrick, Ken Garff.
- Completed Xcite's four-week Leadership Certification, which included taking the Kolbe Assessment (8624), attending various sessions led by guest speakers such as Lincoln Kokaram and learning different leadership styles.
Timeline
Dealer Success Manager
Xcite Automotive
2023.01 - Current
Account Executive
Xcite Automotive
2020.08 - 2023.01
Area Manager
Xcite Automotive
2019.11 - 2020.08
Account Manager
SODA (Sold Online Dealer Asst.)
2014.07 - 2019.11
Degree Incomplete (Major: Liberal Arts) -
Pierce College
High School Diploma -
James Madison High School
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