Summary
Overview
Work History
Education
Skills
Work Availability
Websites
Timeline
Hi, I’m

Paige Hodzic

Saint Louis,MO
Paige Hodzic

Summary

Experienced and results-driven Supervisor Customer Service with a proven track record of leading high-performing teams to deliver exceptional customer experiences. Over 5 years of experience in overseeing and improving customer service operations, including training, coaching, and empowering team members to achieve and exceed performance goals. Skilled in resolving complex customer issues, maintaining positive relationships with clients, and driving continuous improvement initiatives. Strong leadership abilities combined with excellent communication and problem-solving skills make me a valuable asset in delivering top-notch customer service and driving overall business success.

Overview

8
years of professional experience

Work History

United Healthcare

Customer Service Supervisor - GOVT. Consumer Operations
07.2022 - Current

Job overview

  • Coordinate and supervise daily/weekly/monthly activities of team members
  • Set priorities for the team to ensure task completion and performance goals are met
  • Coordinate work activities with other supervisors, managers, departments, etc
  • Identify and resolve operational problems using defined processes, expertise and judgment
  • Provide coaching, feedback and annual performance reviews as well as formal corrective action.

United Healthcare

Advocate4Me Rep Sr
01.2020 - 01.2022

Job overview

  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Smoothie King

Assistant Store Manager
01.2017 - 11.2019

Job overview

  • Coordinate and supervise daily/weekly/monthly activities of team members
  • Implemented new training programs to improve employee efficiency and customer satisfaction levels by 20%
  • Conducted performance evaluations and provided coaching and feedback to team members to enhance overall performance
  • Collaborated with other departments to streamline communication processes and improve overall customer service experience for government consumers.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Education

Purdue University
West Lafayette, IN

Masters of Healthcare Administration from Healthcare
10.2023

University Overview

Purdue University
West Lafayette, IN

Bachelor of Science in Health Sciences from Health Sciences
05.2022

University Overview

Skills

  • Coaching & mentoring
  • Time management
  • Flexible and adaptable
  • Meet and Exceed Metric Goals
  • Accounting and Budgeting
  • Data Quality
  • Scheduling
  • Problem-Solving
  • Team Building and Leadership
Availability
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Websites

Timeline

Customer Service Supervisor - GOVT. Consumer Operations
United Healthcare
07.2022 - Current
Advocate4Me Rep Sr
United Healthcare
01.2020 - 01.2022
Assistant Store Manager
Smoothie King
01.2017 - 11.2019
Purdue University
Masters of Healthcare Administration from Healthcare
Purdue University
Bachelor of Science in Health Sciences from Health Sciences

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Paige Hodzic