Paige Holsclaw
Lafayette,Indiana
Summary
Energetic customer service professional with over 10 years’ experience in ensuring a positive customer experience. I am a reliable and responsible team member who works well in both a team environment and by my own initiative.
Overview
5
5
years of professional experience
Work History
Office Manager
Legacy Meat Co.
01.2024 - Current
- Handles sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinates office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assists in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Enhances team productivity by delegating tasks effectively and overseeing daily workflow.
- Maintains positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Service Specialist
Trilogy – Creasy Springs
08.2021 - 12.2023
- Engage with residents in an inviting, friendly and professional manner to deliver meaningful experiences and nurture lasting relationships
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
- Provided exceptional customer service during phone and email interactions with prospective residents and their families, addressing concerns promptly and professionally.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills.
- Performed patient pre-admission, admission, transfer and discharge activities.
Patient Access Specialist
Indiana University Health
07.2019 - 08.2021
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Education
Bachelor of Science - Business
Indiana Wesleyan University
Marion, IN04.2018
Associate of Arts -
Indiana Wesleyan University
Marion, IN08.2016
Skills
- Ability to multi-task
- Time management
- Prioritization
- Proficient in CRM database
- Strong communication skills
- Proven track record of meeting or exceeding sales quotas
Timeline
Office Manager
Legacy Meat Co.
01.2024 - Current
Customer Service Specialist
Trilogy – Creasy Springs
08.2021 - 12.2023
Patient Access Specialist
Indiana University Health
07.2019 - 08.2021
Associate of Arts -
Indiana Wesleyan University
Bachelor of Science - Business
Indiana Wesleyan University
Similar Profiles
Julius AvelinoJulius Avelino
Small Business Owner at Wholesale and Retailing Meat&Meat ProductsSmall Business Owner at Wholesale and Retailing Meat&Meat Products
Nicki UelandNicki Ueland
Oral Chemo Medication Technician at Legacy Health @ Legacy Cancer InstituteOral Chemo Medication Technician at Legacy Health @ Legacy Cancer Institute
Nicki UelandNicki Ueland
Oral Chemo Medication Technician at Legacy Health @ Legacy Cancer InstituteOral Chemo Medication Technician at Legacy Health @ Legacy Cancer Institute
Haileigh FreidaHaileigh Freida
Production Assembler at Subaru of Indiana Automotive Inc.Production Assembler at Subaru of Indiana Automotive Inc.
Kobe HillmanKobe Hillman
Barber at KobeCutIt LLCBarber at KobeCutIt LLC