Paige Howland
Aurora,USA
Summary
Experienced with resident support and care, focusing on creating safe and nurturing environment. Utilizes conflict resolution and crisis intervention to address resident issues. Track record of building strong community relationships and enhancing resident satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Resident Counselor Advisor
Illinois Mathematics and Science Academy
Aurora, Il
08.2024 - Current
- Assessed and responded to the academic, emotional, and developmental needs of 24 gifted high school students, ensuring effective referrals to relevant academy resources.
- Plan, implement, and document annual educational and social programs aligned with the Residence Life curriculum.
- Developed and managed service-learning programs for students, fostering a culture of civic engagement and social responsibility.
- Collaborate with faculty, staff, and parents to address student concerns and ensure holistic support.
- Respond to and document emergencies, including physical/mental health crises, acts of intolerance, and substance use incidents.
- Compiled and analyzed weekly reports to provide insights on student attendance, academic achievements, and service-learning participation.
- Transport students to events, service sites, and appointments using state-owned vehicles.
- Maintained accurate records of resident information, including assessments, treatment plans, progress notes, incident reports, and discharge summaries.
- Maintained a safe living environment for residents by conducting regular safety checks and enforcing rules and regulations.
- Acted as an advocate for residents when communicating with healthcare providers or other external entities regarding their medical needs or concerns.
Food and Equipment Intern
Girl Scouts of Greater Chicago and Northwest Indiana
Woodridge, IL
05.2025 - 08.2025
- Managed daily food service operations and equipment oversight, maintaining rigorous safety and sanitation standards.
- Assisted with inventory tracking, equipment maintenance scheduling, and supply ordering to meet program needs.
- Coordinated with staff to prepare and distribute food and materials for events, programs, or community initiatives.
- Maintained accurate records of food and equipment usage for reporting and budget tracking.
- Facilitated collaboration among team members to enhance operational efficiency.
- Provided customer service to staff, volunteers, and program participants.
- Facilitated workshops, fostering skill development among Girl Scouts participants.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
South Quad Desk Assistant Supervisor
University of Dayton, Housing and Residence Life
Dayton, Oh
11.2021 - 05.2024
- Supervised and mentored 20–30 student staff, providing performance feedback, training, and support.
- Led monthly staff meetings and facilitated one-on-one check-ins to ensure adherence to desk procedures and high service standards.
- Served in a one-week, 24/7 on-call rotation, providing immediate guidance for desk staff needs and emergencies.
- Oversaw secure handling and distribution of resident mail and packages.
- Conducted interviews for both professional and student staff hiring processes.
- Coordinated front desk operations, ensuring smooth communication between residents and staff.
- Managed check-in/check-out processes for new and departing residents efficiently.
- Trained new desk assistants on protocols, enhancing team performance and service quality.
- Collaborated effectively within a team environment to achieve common goals while also demonstrating independent initiative in completing tasks.
Conference Manager
University of Dayton, Housing and Residence Life
Dayton, OH
05.2023 - 08.2023
- Supervised summer conference staff and ensured a high-quality guest experience for visiting groups.
- Maintained up-to-date staff rosters, contact lists, and communication systems.
- Provided regular updates to the Conference Services leadership team and campus partners.
- Ensured high visibility to guests and staff, addressing questions and resolving concerns promptly.
- Promoted a customer service–focused atmosphere for all conference operations.
- Oversaw registration processes, maintaining data accuracy and enhancing user experience for attendees.
- Managed onsite staff during events, providing leadership direction and fostering a cohesive team environment to ensure excellent customer service delivery.
Education
Master of Public Health Grad Student -
Ohio University
05-2026
B.S. - Pre-Medicine
University of Dayton
05-2024
Skills
- Public Speaking, Leadership, Engagement, Empathetic, Problem-Solving, and Communication
- Professional boundaries
- Multicultural competence
- Mental health assessment
- Suicide prevention
- Empathy development
- Safety practices
- Policy enforcement
- Interpersonal relationships
- Activity planning
Certification
- ServeSafe Food Handler, National Restaurant Association
- Certified Peer Educator, The Brook Center at the University of Dayton
- CPR certified, Health Science Institute
- Green Dot certified, The Brook Center at the University of Dayton
- REACH certified, The Brook Center at the University of Dayton, suicide prevention
Timeline
Food and Equipment Intern
Girl Scouts of Greater Chicago and Northwest Indiana
05.2025 - 08.2025
Resident Counselor Advisor
Illinois Mathematics and Science Academy
08.2024 - Current
Conference Manager
University of Dayton, Housing and Residence Life
05.2023 - 08.2023
South Quad Desk Assistant Supervisor
University of Dayton, Housing and Residence Life
11.2021 - 05.2024
B.S. - Pre-Medicine
University of Dayton
Master of Public Health Grad Student -
Ohio University
EDUCATIONAL EXPERIENCES
Global Health Research Fellow — Empower Through Health Fellow (Uganda)
- April 2024 - June 2024
- Conducted quantitative research project, “Verbal Autopsy and Maternal Well-being,” comparing mental health outcomes of mothers who experienced child loss within the last 12 months to those who had not.
- Lived in Buyende District for five weeks, conducting in-person interviews alongside Ugandan collaborators to assess living conditions and identify risk factors for child mortality.
- Applied culturally sensitive research methods and strengthened cross-cultural communication skills in a rural global health setting.
Peers Advocating for Violence Education – Liaison
- January 2021 - May 2024
- Advocated for a safer campus community through sexual violence prevention education at the University of Dayton.
- Designed and delivered presentations on domestic violence, neurobiology of trauma, substance use, and informed consent.
- Held a leadership role overseeing multiple committees, co-leading peer education classes, and serving as a key point of contact for student and faculty inquiries.
- Coordinated the PAVE Chat initiative to provide peer-to-peer support and resources.
- Participated in hiring processes by serving on interview panels for Brook Center professional staff candidates.