Paige Ivy
Surprise,Arizona
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
POS Charge Capture Specialist
Banner Healthcare
04.2024 - Current
- Evaluates medical records, provider notes and dictation to determine appropriate procedure codes to assign to patient records and bills.
- Uses coding software and the company’s Charge Description Master (CDM) to create billings and charges for insurers, government agencies and other payors.
- Reviews patient records, dictated report(s), physician/provider notes.
- Maintains a current knowledge of procedural terminology requirements and documentation requirements
- Maintains a average productivity of 13-14 accounts per hour.
Medical Scheduler
Epiphany Dermatology
10.2020 - 04.2024
- Schedule, reschedule and verify patient appointments for 6 locations.
- Accurately note all patient information according to confidentiality standards and HIPAA requirements
- Route calls to the appropriate department or individual
- Explaining financial requirements and obligations to patients and entering payments into the practice management system.
- Complete release of information requests including retrieving patient’s medical chart and returning chart, scanning medical record accurately and transmitting daily, according to requests, established procedures, and established standards of quality and productivity.
- Knowledge of ICD-10-CM, CPT codes, and fee schedules.
Fraud Specialist
Discover Financial Services
04.2019 - 09.2020
- Handle inbound servicing calls from customers; completes necessary fraud verification, includes caller authentication, transaction verification, etc., utilizing excellent customer service skills.
- Collects necessary information and completes a fraud report when the customer confirms unauthorized account activity.
- Ensures proper follow-up or escalation of account based on call outcome.
- Opportunity to have a call selected to be used in future training for new hires.
Lead Wellness Advisor
Massage Envy
06.2017 - 08.2019
- Provide great customer service by seamlessly multitasking between answering phones, setting appointments and greeting clients as they arrive, checking in and out.
- Educate clients on the benefit of our wellness program.
- Booking clients for future services, and encouraging home-care retail products based on service provider recommendation.
Lead Sandwich Artist
Subway
12.2015 - 01.2017
- Open the store and the register and begin prepping all of the bread, meats, and veggies and then also make the sandwiches and cashier.
- Creating subs, salads, and pizzas/flatizza for customers per ordered, prepping daily stock of foods, maintaining a clean and safe work environment, and handling cash/ credit/debit transactions.
- Keeping the area clean at all times making sure customers are satisfied with their sandwiches.
- Checks products in the sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.
Education
High School Diploma -
Valley Vista High School
Surprise, AZ05-2017
Skills
- Communication
- Medical Terminology
- Computer Proficiency
- Medical Billing
- ICD-10-CM Knowledge
- CPT Coding Knowledge
- Health Information Management
Certification
Certified Professional Coder (CPC-A) AAPC February 2024
Certification #: 02045356
Timeline
POS Charge Capture Specialist
Banner Healthcare
04.2024 - Current
Medical Scheduler
Epiphany Dermatology
10.2020 - 04.2024
Fraud Specialist
Discover Financial Services
04.2019 - 09.2020
Lead Wellness Advisor
Massage Envy
06.2017 - 08.2019
Lead Sandwich Artist
Subway
12.2015 - 01.2017
High School Diploma -
Valley Vista High School