PAIGE JENSEN

• Handled emails responding to various client requests and questions
• Handled website updates from several different website editors and AMS systems (Joomla, WordPress, WildApricot)
• Assisted in preparing reports and presentations, enhancing communication committees and executive boards
• Trained new administrative staff on company policies and software tools for operational efficiency.
• Collaborated with cross-departmental teams to streamline interdepartmental communication and project coordination.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors ranging from 5 to 20 calls a day.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.

• Completed data entry tasks with accuracy and efficiency.
• Compiled data and reviewed information for accuracy prior to input.
• Reviewed and updated client correspondence files and database information to maintain accurate records.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.

• Answering phones, scanning documents, running errands, tidying up
• Offering support in various other area’s as it is needed., helping customers to the best of my ability while offering an enjoyable experience.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

• Set up tax files, answered questions, and responded to emails as needed.
• Managed scheduling and calendar coordination for multiple executives, ensuring efficient time management.
• Streamlined office procedures to enhance workflow and improve overall operational efficiency.
• Developed and maintained filing systems, improving document retrieval speed and accuracy.

• Worked as a data entry specialist
• Entering medical information from files, birthday, name, OR number ect
• Cap Agency
• Worked on applications for those that needed energy assistance that were unable to pay bills
• Answering questions, providing information, assisting with filling out the application, talking them through the process.

• To claims specialists and other areas that needed assistance
• Input data to claims, setup the claims, checked and looked at emails, attaching to claims as well
• Pull loan documents for accounts and sorted them.
• Assisted coworkers and staff members with special tasks on daily basis.

• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Kept detailed records of daily activities through online customer database.
• Generated advertising brochure for vendor use.
• Contributed to team objectives in fast-paced environment.

GPA: 3.2