Paige Jones
Katy,TX
Summary
Goal-oriented administrative and customer service professional experienced in office management, financial administration and tenant relations. Knowledgeable about collection procedures, violations and eviction orders. Advanced skills in Yardi/OneSite.
Property management professional prepared to deliver exceptional service and results. Brings valuable experience in managing property operations, tenant interactions, and lease negotiations. Highly collaborative and adaptable, known for effective teamwork and achieving goals. Proficient in property maintenance coordination and tenant communication.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager
Magnolia Property Company
11.2024 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Assistant Community Manager
RPM Living
06.2024 - 11.2024
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
- Organized community events to foster relationships among residents and promote a sense of belonging.
- Aided in the development of leasing strategies for optimal tenant retention and minimized turnover rates.
Assistant Community Director
CWS Apartment Homes
07.2019 - 06.2024
- Processed notices to vacate & manage delinquency/file evictions as necessary and associate collections activities
- Managed consistent method of collection activities for every client portfolio, ensuring timely payment collections
- Submitted paperwork into data system to be approved for move-in
- Maintained and increased value of properties by building positive rapport with tenants, vendors, and prospects
- Utilized marketing strategies to secure prospective residents
- Ensured that all rents were collected when due and posted in a timely manner
- Guaranteed all administrative paperwork was accurate, complete and submitted on a timely basis
- Assisted Community Manager with hiring, training, motivating and supervising all on-site staff to achieve operational goals of assigned community
- This includes employee training, ongoing formal and informal performance evaluation, review and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines.
Leasing Professional
CWS Apartment Homes
09.2017 - 07.2019
- Prepared and maintained appropriate tenant lease files, records, correspondence and file notes
- Developed and/or implement resident retention programs (i.e
- Resident functions, special promotions, monthly newsletters, etc.)
- Consistently implemented policies of the community
- Maintained closing ratio of 80% or more
- Utilized marketing strategies to secure prospective residents.
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Kept meticulous records of correspondence between management and tenants.
Education
Basic Studies -
I.H. Kempner High School
06.2013
Skills
- Microsoft Office
- Yardi Voyager
- OneSite
- NetVendor
- AvidXchange
- Real Page
- Rent Collection
- Resident Relations
- Resident Satisfaction
- Tracking Spreadsheets
- Community Outreach
- Payment collection
Timeline
Assistant Property Manager
Magnolia Property Company
11.2024 - Current
Assistant Community Manager
RPM Living
06.2024 - 11.2024
Assistant Community Director
CWS Apartment Homes
07.2019 - 06.2024
Leasing Professional
CWS Apartment Homes
09.2017 - 07.2019
Basic Studies -
I.H. Kempner High School
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