Hi, I’m
Paige Kelley
Director of Property Operations
Richmond,VA
Summary
Strategic thinker with a proven ability to connect data, people, and challenges to develop effective solutions. Extensive experience in leadership, operational management, risk assessment, vendor relations, human resources, and talent acquisition at Capital One. Recognized for delivering streamlined processes and fostering strong relationships within teams.
Clifton Strengths: 1.) Strategic 2.) Achiever 3.) Responsibility 4.) Command 5.) Restorative
Overview
12
years of professional experience
Work History
Kelley RealtyRoanoke, Virginia
Director of Property Operations
08.2023 - 08.2025
Job overview
- Achieved occupancy and revenue goals by overseeing daily operations of dynamic real estate team across multiple properties.
- Mentored diverse team of property managers, fostering professional development and promoting a collaborative environment.
- Resolved complex tenant and property-related issues, strengthening landlord-tenant relationships.
- Developed and executed comprehensive training program for property management staff, integrating industry trends to enhance service quality.
- Ensured compliance with real estate regulations through updated operational protocols and regular policy reviews.
- Monitored key metrics, including lease renewal rates, to improve operational performance and mitigate risks.
- Streamlined property management processes, reducing operational costs by 15% while boosting tenant satisfaction scores.
- Collaborated with third-party vendors to optimize service delivery and elevate resident experience.
Capital OneMclean, Virginia
Operations Manager, Campus Talent Acquisition's
02.2022 - 08.2023
Job overview
- Led daily operations of multi-level teams, exceeding key performance metrics.
- Exercised strong people leadership to mentor diverse teams, fostering professional growth, and cultivating an inclusive culture.
- Resolved escalated associate claim issues, ensuring timely and effective solutions.
- Designed and implemented recruiting training programs reflecting industry best practices.
- Monitored operational processes for compliance, effectively minimizing legal risks.
- Managed team performance through metric analysis and proactive risk management strategies.
- Served as strategic risk advisor for S&G Recruiting's end-to-end recruitment operations.
- Collaborated with vendors to optimize administrative services and improve associate experience.
Capital OneMclean, Virginia
Operations Manager, Campus Recruiting Technology
05.2019 - 02.2022
Job overview
- Spearheaded development and implementation of Business Analyst interview selection tools and recruiting strategy.
- Collaborated with People Strategy and Talent Assessment to launch Virtual Job Tryout Pilot.
- Tracked project progress, identifying risks and developing mitigation strategies through process mapping.
- Utilized Agile frameworks to effectively manage project lifecycle.
- Analyzed operational data to pinpoint areas for process improvement.
- Executed full rollout of selection tool for Students and Grads Business Analyst team.
- Delivered training and support during system implementation, monitoring post-implementation performance metrics.
Capital OneMclean, Virginia
Campus Recruiting Manager, Digital Recruiting
05.2019 - 02.2022
Job overview
- Cultivated inclusive culture within a multifaceted team while aligning performance with strategic objectives.
- Collaborated with hiring managers to clarify recruitment needs and align goals.
- Analyzed candidate pipelines, enhancing recruitment strategies and processes.
- Established relationships with university career services to boost collaboration initiatives.
- Managed employer branding efforts to increase campus visibility.
- Guided and supported recruiters throughout recruitment processes.
- Researched potential universities and colleges for future recruitment opportunities.
- Compiled detailed reports of campus recruiting activities for senior management review.
Capital OneMclean, Virginia
Campus Recruiting Manager, Strategy Consulting
04.2018 - 05.2019
Job overview
- Developed strategies to attract top-tier diverse talent for strategy consulting program.
- Achieved largest class of diverse intern and full-time hires to date.
- Managed team of recruiters and coordinators to enhance efficiency and outcomes.
- Cultivated relationships with external stakeholders at eight Ivy League schools.
- Partnered with executives to align hiring demand and interview support models.
- Analyzed recruitment metrics to evaluate sourcing effectiveness and adjusted strategies accordingly.
- Fostered culture of collaboration and continuous improvement within recruitment team.
- Aligned individual and team performance with strategic objectives, promoting an inclusive culture.
Capital OneMclean, Virginia
Campus Recruiting Lead, Talent Aquisition's
03.2017 - 04.2018
Job overview
- Cultivated brand relationships on campus to boost candidate engagement and recruitment experience.
- Managed end-to-end recruiting processes for Technology, Business Analyst, and Finance programs at University of Chapel Hill, Duke, and NC State University.
- Collaborated with internal stakeholders across three business lines to coordinate events and enhance candidate conversion.
- Organized on-campus recruitment events in partnership with career services and student organizations.
- Partnered with human resources to facilitate integration of new hires into organization.
TargetLeesburg, Virginia
Store Manager
08.2015 - 03.2017
Job overview
- Managed daily store operations, ensuring efficient workflow and high customer satisfaction.
- Led diverse team to achieve operational excellence, promoting inclusivity and professional growth.
- Oversaw inventory management with advanced tracking systems for optimal stock levels.
- Trained and mentored staff to cultivate a collaborative and productive work environment.
- Implemented operational procedures to enhance service delivery and streamline processes.
- Coordinated staffing and scheduling to align with operational demands during peak hours.
- Conducted audits to ensure compliance with company policies and safety standards.
- Resolved customer complaints promptly, maintaining professionalism and service quality.
Ricoh TechnologiesCharlottesville, Virginia
Sales Associate
08.2014 - 08.2015
Job overview
- Executed customer service functions, greeting customers and addressing inquiries and complaints.
- Developed promotional strategies to engage new customers and increase foot traffic.
- Created reports detailing customer service performance, sales activities, and inventory levels.
- Led team initiatives to elevate customer service standards and enhance client satisfaction.
- Trained new staff on effective sales techniques and product knowledge to optimize performance.
- Coordinated monthly sales meetings for goal discussions and best practice sharing.
Sysco FoodsHarrisonburg, Virginia
Customer Service Representative
07.2013 - 08.2014
Job overview
- Answered customer inquiries and provided accurate information regarding products and services. Processed orders using Sysco's inventory management system efficiently.
- Coordinated with delivery teams to ensure timely product arrivals for customers.
- Trained new staff on customer service protocols and company policies.
- Maintained accurate records of customer interactions and transactions daily.
- Collaborated with sales team to address customer needs and preferences promptly.
- Developed strong relationships with clients to enhance overall service satisfaction.
- Provided personalized product recommendations based on customer preferences and purchase history.
- Resolved customer complaints through effective communication and problem-solving skills.
Education
James Madison UniversityHarrisonburg, Virginia
Bachelor of Science from Health Sciences Pre - Occupational Therapy
05.2013
Skills
- Operations management
- People leadership
- Project management
- Process optimization
- Data analysis
- Problem solving
- Strategic planning
- Agile methodologies and tools
- Legal compliance
- Customer relationship management
- Vendor collaboration
- Training development
- Property management
- Recruitment
Languages
Native English
Timeline
Director of Property Operations
Kelley Realty
08.2023 - 08.2025
Operations Manager, Campus Talent Acquisition's
Capital One
02.2022 - 08.2023
Operations Manager, Campus Recruiting Technology
Capital One
05.2019 - 02.2022
Campus Recruiting Manager, Digital Recruiting
Capital One
05.2019 - 02.2022
Campus Recruiting Manager, Strategy Consulting
Capital One
04.2018 - 05.2019
Campus Recruiting Lead, Talent Aquisition's
Capital One
03.2017 - 04.2018
Store Manager
Target
08.2015 - 03.2017
Sales Associate
Ricoh Technologies
08.2014 - 08.2015
Customer Service Representative
Sysco Foods
07.2013 - 08.2014
James Madison University
Bachelor of Science from Health Sciences Pre - Occupational Therapy
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