Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Paige Kennedy

Woodridge,IL

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Proven expert at helping customers by finding creative solutions. Passionate about providing stellar service. Known for being organized and a strong team player. Great at multitasking and staying on track. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base.

Overview

9
9
years of professional experience

Work History

Benefit Account Manager III

Paylocity
08.2021 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Consistency meet metrics especially through the end of the year busy season.
  • Have the ability to learn quickly and adapt to new situations.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Promoted a culture of continuous learning within the team by initiating training sessions, sharing best practices, and encouraging skill development.
  • Developed strong cooperative relationships with coworkers and managers.
  • Piloted a Hybrid position and went through a successful open enrollment season completing 90% of my year end clients.

Debt Collector

Brennan & Clark Ltd
11.2020 - 03.2021
  • Independently managed queue of collection accounts and determined next course of action to resolve the account
  • Established and maintain payment arrangements consistent with organization guideline
  • Successfully managed accounts by skip tracing accounts as needed to find location information and sending notices as necessary to resolve accounts
  • Follow up with broken promises and PTP accounts daily and reaching goals.

Operations Manager

Art Van Furniture
06.2019 - 03.2020
  • Ensure front office is clean and presentable at all times
  • Greet all customers with warm, friendly attitude
  • Completed weekly payroll for 20 people
  • Monitored accounts for compliance with established payment plans and flagged those in violation
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.

Office Manager

Art Van Furniture
07.2016 - 06.2019
  • Utilize technology for more accurate inventory tracking
  • Kept all documentation, employee records and building permits accurate and up to date with latest data to prevent errors in processing or delivery
  • Conducted safety audits and investigated issues
  • Inventoried warehouse stock on monthly, quarterly and annual basis
  • Oversaw warehouse and office staff and maintained efficiency in fast-paced environment
  • Implemenated policies and standard operating procedures for continuous improvement
  • Assisted management staff with maintaining budget and schedule controls using standard project management protocols.

Assistant Office Manager

Art Van Furniture
07.2015 - 07.2016
  • Monitored cash drawers in multiple checkout stations
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution
  • Optimized office schedule to balance team workloads, group productivity and financial targets
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute.

Customer Service Representative

Art Van Furniture
02.2015 - 07.2015
  • Build loyal clientele through high-level of customer satisfaction
  • Generate additional revenue through upselling or add-on package selling
  • Provide exceptional customer service to all incoming clients.

Education

Culinary Arts -

College of DuPage
Glen Ellyn, IL

Skills

  • Customer service
  • Scheduling
  • Data entry
  • Schedule Management
  • Client Relationship Building
  • Training
  • Management
  • Teamwork and Collaboration
  • Outlook
  • Team Training

References

  • Sandy Mikesell, (248) 804-8538
  • Franchesca Soto, (321) 304-0064
  • Jessica Caruso, (630) 427-7279
  • Ashley Noffsinger, (270) 702-2474

Timeline

Benefit Account Manager III

Paylocity
08.2021 - Current

Debt Collector

Brennan & Clark Ltd
11.2020 - 03.2021

Operations Manager

Art Van Furniture
06.2019 - 03.2020

Office Manager

Art Van Furniture
07.2016 - 06.2019

Assistant Office Manager

Art Van Furniture
07.2015 - 07.2016

Customer Service Representative

Art Van Furniture
02.2015 - 07.2015

Culinary Arts -

College of DuPage

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Paige Kennedy