Paige Kirkland
North Hollywood,CA
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings from casual to casual fine dining. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. Providing prompt high end service through menu knowledge and personability.
Overview
10
10
years of professional experience
Work History
Server
Union Taco
05.2024 - 04.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Discuss different kinds of tequila with customers, recommending based on their personal taste.
Server
Colab Kitchen
04.2023 - 05.2024
- Work in casual fine dining atmosphere, relaying our mission being a farm to table restaurant to customers
- Optimize service quality by actively listening and responding to customer requests
- Engages with customers in friendly conversation to boost satisfaction and restaurant loyalty
- Uses time management skills to provide efficient service
- Trains new servers in restaurant procedures and customer service standards
- Provide menu and recommend food and drink options based on customer queries
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Provide wine service and relay wine knowledge to customers.
Server
Galaxy Diner
03.2015 - 08.2023
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assistant Advocate
SafeSpace Inc.
07.2021 - 10.2022
- Provided crisis intervention, risk assessments, and safety planning for survivors of domestic violence over the phone through a 24/7 hotline
- Screened and approved callers for shelter
- Provided advocacy, empowerment, and education for survivors
- Ensured shelter residents had their needs met, including transportation whenever needed, personal items, food and medications
- Worked with survivors by assisting with employment opportunities, resources, and further safety planning
Intern
ABA Therapy Solutions
01.2022 - 04.2022
- Observed Registered Behavior Technicians facilitating applied behavioral analysis with children on the spectrum
- Assisted in conducting discrete trial training
- Completed Antecedent-Behavior-Consequence logs to determine likely causes of the clients problem behaviors
- Worked with Behavior Analysts in completing a Functional Behavior Assessment to brainstorm replacement behaviors for problem behaviors
Hostel Representative
Slumber Hostels
06.2019 - 10.2019
- Guided multicultural tours through the surrounding areas of Thailand
- Planned and organized daily events for guests
- Managed large groups of people for an extended period of time, gaining interpersonal skills and knowledge of other cultures
Education
Bachelor of Science - General Human Services
Indian River State College
Stuart, FL04.2022
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Safe food handling
- Menu memorization
- High volume dining
- Service prioritization
- Team collaboration
- Point of sale operation
- Allergy awareness
Timeline
Server
Union Taco
05.2024 - 04.2025
Server
Colab Kitchen
04.2023 - 05.2024
Intern
ABA Therapy Solutions
01.2022 - 04.2022
Assistant Advocate
SafeSpace Inc.
07.2021 - 10.2022
Hostel Representative
Slumber Hostels
06.2019 - 10.2019
Server
Galaxy Diner
03.2015 - 08.2023
Bachelor of Science - General Human Services
Indian River State College
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