Summary
Overview
Accomplishments
Skills
Work History
Education
Timeline
Certification
References
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Paige Lamkin

Howell,MI

Summary

Servant leader with a passion for mentoring, leading and motivating team members success. Encouraging leader who excels with deepening customer relations with strong relationship-building skills. Proficient in problem-solving and strategic planning with a proven ability to use sound judgment to support our vision in creating a world where everyone thrives.

Overview

8
8
years of professional experience

Accomplishments

  • Received the Brand Promise recognition award during the Compass Awards 2025.
  • Contributed and supported in the success of the Brighton Branch remodel with Lake Trust Credit Union.
  • Operational Excellence: Established procedures and actively coached and monitored team performance through 2023-2025 to successfully drop our error percentage from 60% to an average of 30%.
  • Successfully mentored multiple MEA's with their professional growth and supported their career advancement within the organization.
  • Actively attends networking and community organizations events with the Brighton Chamber to build a strong presence in the community.
  • Collaborating with Nichole Dietrich, and Andy McCarty to provide an informational video on effective communication with our commercial members which was attended by over 100+ team members as well as leadership.
  • Collaborated with multiple departments in testing and implementing a new role to maximize functionality and efficiency in assisting member needs. Provided feedback and identified shortcomings in policies and procedures to maximize efficiency.
  • Collaborated with teams in the development of Youth Savings Program, marketing new promotions, Annual Employee Joint Conference, and organizing the end of the year meeting at Hawaii Community Federal Credit Union.

Skills

  • Servant-Leader
  • Business SME
  • Relationship building and management
  • Staff Training and Development
  • Operations Management
  • Recruiting and interviewing
  • Compliance
  • Employee Performance Evaluations
  • Member service
  • Goal setting
  • Conflict resolution
  • Operations management

Work History

Member Experience Assistant Manager

Lake Trust Credit Union
05.2023 - Current
  • Mentored team members in their professional development by offering guidance/support in advancing their success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Mentor team members in accordance to Lake Trust's member wellbeing model to support our members on their financial wellbeing journey.
  • Proven customer satisfaction by addressing and resolving esculations promptly.
  • Developed strong working relationships with team by fostering a positive work environment.
  • Providing guidance around operational procedures. Such as audits, cash handling, and compliance.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Monitored day-to-day operations to meet performance, quality and service expectations.
  • Assisted in interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions, when necessary, with fairness and respect.
  • Demonstrating leadership through effective communication and remodeling positive behaviors.
  • Led team in implementing operational improvements, enhancing workflow efficiency and member satisfaction.

Member Experience Associate Advisor

Lake Trust Credit Union
04.2021 - Current

Relationship Banker

MIDFLORIDA
11.2020 - 03.2021

Relationship Banker (Team Lead)

Hawaii Community Federal Credit Union
11.2017 - 08.2020

Education

MBA - Business Communication

Cleary University
Howell, MI

High School Diploma -

Glacier High School
Kalispell
01.2013

Upward Bound
Kalispell
01.2013

Timeline

Member Experience Assistant Manager

Lake Trust Credit Union
05.2023 - Current

Member Experience Associate Advisor

Lake Trust Credit Union
04.2021 - Current

Relationship Banker

MIDFLORIDA
11.2020 - 03.2021

Relationship Banker (Team Lead)

Hawaii Community Federal Credit Union
11.2017 - 08.2020

High School Diploma -

Glacier High School

MBA - Business Communication

Cleary University

Upward Bound

Certification

Certified Mental Health First Aid

References

Available upon request.

Paige Lamkin