Paige Landry
Rocky Hill,CT
Summary
Dynamic Business Support Manager with a proven track record at The Connecticut Team, excelling in sales tracking and onboarding administration. Skilled in problem-solving and process improvement, I effectively enhanced team efficiency and client satisfaction, driving operational success and fostering strong relationships with sales representatives and clients alike.
Overview
8
8
years of professional experience
Work History
Business Support Manager
The Connecticut Team
06.2023 - Current
- Facilitate onboarding for all new hires, including paperwork, arranging drug tests, setting up all work-related logins, and sales codes.
- Track every sale that goes through the three offices on an individualized sales sheet for every sales rep (roughly 50 reps), including a separate tab for any cancellations to be able to better provide coaching opportunities.
- Direct point of contact for all sales reps, as well as the client.
- Fix problems pertaining to an order: reschedules, upgrades, downgrades, contact information, address, and missing information.
- Assistance in running payroll through the use of Salesforce by color-coding each sales sheet, dependent on whether an order was installed, canceled, or pending.
- Assistance with social media by gathering the needed content that was previously discussed in a meeting with our content creator.
Customer Development/ Sales Associate
Power Home Remodeling
08.2019 - 08.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on products using persuasive selling tactics.
Waitress
Wood-N-Tap Bar & Grill
11.2016 - 03.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Supervisor
Wood-N-Tap Bar & Grill
05.2018 - 07.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
High School Diploma -
Middletown High School
Middletown, CT06.2011
Some College (No Degree) in Psychology -
Southern Connecticut State University
New Haven, CTSkills
- Sales tracking
- Onboarding administration
- Payroll administration
- Process improvement
- Time management
- Data analysis
- Problem solving
- Customer service
Timeline
Business Support Manager
The Connecticut Team
06.2023 - Current
Customer Development/ Sales Associate
Power Home Remodeling
08.2019 - 08.2022
Supervisor
Wood-N-Tap Bar & Grill
05.2018 - 07.2019
Waitress
Wood-N-Tap Bar & Grill
11.2016 - 03.2020
High School Diploma -
Middletown High School
Some College (No Degree) in Psychology -
Southern Connecticut State University
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