Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paige Lay

Sioux City

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.

Overview

8
8
years of professional experience

Work History

Registrar

Unitypoint
09.2019 - Current
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Collected, evaluated and stored documents securely in permanent records.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Offered every visitor immediate, personalized and friendly assistance by helping with [Task] and [Task].
  • Welcomed patients to facility and assisted with registration sign-in process.
  • Responded to incoming department phone calls and directed callers to appropriate team members based on need.
  • Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
  • Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
  • Registered patients for outpatient procedures and emergency services.
  • Asked various questions from clients to obtain the information necessary for paperwork.
  • Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
  • Maintained HIPAA compliance and integrity of hospital policies and procedures.
  • Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
  • Greeted visitors and ascertained purpose of visit, issuing needed credentials and directing to appropriate staff or department.
  • Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
  • Politely and personally welcomed incoming clients and offered seats prior to beginning registration process.
  • Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
  • Delivered clear instructions to direct patients to specific areas, including outpatient unit and cardiac care floor.

4 Brothers Grill & Bar
05.2017 - 01.2019
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Documented food orders and ran items to guest tables in dining room.
  • Calculated charges, issued table checks and collected payments from customers.
  • Relayed orders and special requests to cooks.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Handled special customer requests for separate checks and menu substitutions.
  • Provided timely checks on guest needs and brought requests.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Discussed dining menu information to aid in decision process for senior residents.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Refilled drinks at [Number] tables throughout service areas, checking in with diners about specific needs.
  • Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
  • Washed buffet, restaurant and banquet items and arranged silverware, dishes, cooking utensils, equipment and displays.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.

Education

High School Diploma - undefined

North High School
Sioux City, IA
05.2017

Skills

  • Mail management
  • Meeting planning
  • Billing and coding
  • Strong problem solver
  • Professional and mature
  • Report writing
  • Conflict resolution
  • First Aid/CPR
  • Time Management
  • Friendly, positive attitude
  • Critical thinking

Timeline

Registrar

Unitypoint
09.2019 - Current

4 Brothers Grill & Bar
05.2017 - 01.2019

High School Diploma - undefined

North High School

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