PAIGE LEAVITT

Served as the first point of contact for new and returning clients via phone, email, and in-person visits, ensuring a welcoming and professional experience.

• Conducted detailed client intake interviews, collected necessary documentation, and accurately entered information into the firm’s case management software.
• Manage attorney calendars, schedule consultations, and send appointment reminders.
• Prioritized incoming inquiries to ensure urgent matters were escalated promptly to the appropriate attorney or paralegal.
• Maintained organized client files, processed incoming/outgoing mail, and assisted with drafting simple correspondence and forms.

• Proficient in handling front desk operations, including managing appointments, providing excellent customer service, and coordinating details amongst an office space of 30+ individuals.
• Possesses strong interpersonal skills and demonstrates the ability to communicate effectively with individuals at all levels within the organization.
• Exceptional organizational skills demonstrated through the efficient management of high-level administrative tasks.
• Detail-oriented with a keen eye for accuracy, ensuring that all administrative records and documentation are well-maintained.
• Extensive experience with CCC Intelligent Solutions software.

• Strong verbal and written communication skills to interact with clients, spa staff, and management.
• Able to convey information clearly and professionally, both in person and over the phone.
• Proficient in managing appointments, scheduling, and maintaining records accurately.
• Able to multitask and prioritize effectively in a fast-paced environment.
• Capable of efficiently coordinating appointments, managing client flow, and minimizing wait times.
• Able to balance the demands of clients and administrative tasks.
• Familiarity with spa management software, booking systems, and basic office applications.
• Able to quickly learn and adapt to new software and technology.