Summary
Overview
Work History
Education
Skills
References
Timeline
Manager

Paige LeCron

Holland,OH

Summary

Dynamic professional with a proven track record at Viking Paper Corporation, excelling in customer service and problem resolution. Skilled in database management and billing adjustments, I effectively resolved complex issues, enhancing customer satisfaction and driving revenue growth. Committed to maintaining meticulous records and fostering strong client relationships.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Viking Paper Corporation
Toledo, Ohio
10.2024 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Updated databases with new and modified customer data.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Office Administrator

H & P Transport
Holland, Ohio
06.2016 - 10.2024
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
  • Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
  • Coordinated and directed organization's financial and budget activities to fund operations, maximize investments and increase efficiency.
  • Automated office operations by managing client correspondence and data communications.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Processed financial documents, contracts, expense reports and invoices.

Education

High School Diploma -

Ohio Virtual Academy
Maumee, OH
05-2017

Skills

  • Customer service
  • Database management
  • Billing adjustments
  • Order processing
  • Record keeping
  • Problem resolution

References

References available upon request.

Timeline

Customer Service Representative

Viking Paper Corporation
10.2024 - Current

Office Administrator

H & P Transport
06.2016 - 10.2024

High School Diploma -

Ohio Virtual Academy

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Paige LeCron