PAIGE LEE
Norfolk,VA
Summary
Results-driven, and self-motivated professional with a relentless determination for excellence. Demonstrated ability to adapt with new surroundings, increase efficiency, and achieve operational goals. Exercises managerial judgment while fully accepting responsibility of each task given, and ultimately being influential on team members and the organization by providing quality-of-service, positive outcomes and controlling costs. Expertise with maintaining Information Technology (IT) assets in utilizing asset management systems for changes, work orders, storing and accessing organizational assets. Holds an active U.S. Department of Defense Secret Security Clearance. United States Navy Veteran with 15 years of Information Systems experience. Proficient in Microsoft Office applications PowerPoint, Excel, Word, and Windows operation systems platforms. Skilled management in the Remedy IT Service Management system in support of the Leidos / U.S. Department of Defense – U.S. Navy SMIT (Service, Management, Integration, and Transport) Contract.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Logistics Coordinator
Leidos Defense Group
04.2023 - Current
- Coordinates material movements between data centers, ISN, IPNs, and Warehousing and staging areas.
- Ensures data is maintained within the Asset Management Database (Hardware and Software) for assets moved from their respective locations.
- Coordinates schedules for and assisting in conducting Monthly Inventories.
- Supports scheduled and ad hoc Asset Management System Audits and reconciliation of errors.
- Coordinates with functional teams for Integration of Asset Management disciplines within workflows.
- Updates facilities related Incident and Change Request tickets using Service Manager (HPSM) database.
- Ensures Government-owned assets are controlled and accounted for in the Inventory or Asset Management database(s).
- Creates and manages office seating charts and rosters.
- Ships and receives company assets.
- Coordinates facility critical infrastructure events through updates of incident and change tickets.
- Responds to and reports on emergent critical infrastructure break/fix issues.
- Supports critical infrastructure project oversight and reporting tasks.
Asset Manager
Leidos Defense Group
09.2021 - 04.2023
- Served as Acting Regional Asset Manager to fulfill the needs of the organization whilst delegating and reporting requirements issued by Commander, Naval Information Forces (NAVIFOR), and Naval Information Warfare Center Pacific (NIWC PAC).
- Leads the tracking and management of service assets in the IT infrastructure and collaborates with Field Services Technicians regarding current and forthcoming processes and procedures.
- Validates the asset data of Configuration Items (CI) for location and device accuracy.
- Assists with procurement of IT assets when requested.
- Works with other Service Asset & Configuration Management (SACM) roles to tag and track all IT assets, and to identify their locations and owners.
- Receives IT assets and ensures delivery to correct locations, and coordinates IT asset setup and teardown activities when requested.
- Performs configuration audits to ensure physical inventory is consistent with the Remedy IT Service Management system, initiating corrective action through Requests for Change.
- Maintains project status information, and status accounting records and reports.
- Conducts monthly partial inventories for the Yokosuka site, and full annual inventories for the entire Far East Region.
- Updates databases regarding replacement part service tickets for the Region’s hardware.
Computer Assistant (NF-03)
Command, Navy Installations Command
06.2020 - 09.2021
- Provided timely support to end users via phone, email, in person, or online helpdesk.
- Initiated and entered work orders as a Tier 1 responder.
- Determined source of computer problems, assigned priority, resolved, or referred to appropriate specialist.
- Translated technical terms into non-technical language so users could better understand the issues and the solutions.
- Assisted specialists by performing segments of their installations or repairs.
- Served as designated Departmental IT representative for local Navy Enterprise Network.
- Managed and routed requests for account access or network requests for change.
- Assisted specialists with management and patching of Quality of Life and Business computers.
- Assisted specialists with development, testing, and deployment of new software packages and images.
- Assisted specialists with projects, refreshes, and system upgrades.
- Maintained IT asset inventory.
Educational Aid - Special Education (GS-4)
Department of Defense Education Activity
12.2019 - 05.2020
- Provided educational assistance to several students during various classes for each school day.
- Assisted students in building self-control skills and self-advocacy skills.
- Assisted with completion of schoolwork during school hours.
- Maintained behavioral progress records concerning students.
Vending Operations Worker
Navy Exchange
03.2018 - 08.2019
- Replenished stock of snack and drink items for up to 55 vending machines per week at 29 different locations.
- Established customer relations to ensure the vending products met the customers' expectations, requirements and needs.
- Made procedural recommendations to Vending Manager regarding staffing levels, product assortment, stock levels, product marketability, and customer demand.
- Performed weekly, or bi-weekly, inventory of all products designated for vending route.
Loss Prevention Investigator
Navy Exchange
08.2017 - 03.2018
- Analyzed POS data to ensure employee compliance with procedures and investigated suspicious activity.
- Processed and logged accurate and detailed incident reports.
- Responded to calls in both routine and non-routine situations.
- Performed independently under the direction of the Loss Prevention Manager.
Sales Clerk - Navy Uniforms Department
Navy Exchange
06.2017 - 08.2017
- Excellent interpersonal skills and communication skills; capable of explaining procedures in writing or verbally; provided professional feedback to clients and chain of command.
- Ensured sales floor was in compliance with NEX visual merchandising standards.
- Key team member in the execution of a major sales event.
Quality Assurance Clerk
Kelly Services Temporary Staffing Agency
02.2017 - 06.2017
- Reviewed, analyzed, and ensured the quality of data in Maryland Land Records Archives by indexing into Microsoft Excel.
- Accurately detailed archived record statistics for the importation of queries.
- Measured and audited large volumes of varying data for quality issues.
Educational Aid (Special Education) GS-4
Department of Defense Education Activity
10.2014 - 02.2016
- Provided one-on-one educational assistance to one student during each class attended for the school day.
- Assisted student in building self-control skills and self-advocacy skills.
- Assisted with completion of schoolwork and homework during school hours.
- Maintained behavioral and academic progress records concerning student.
Substitute Teacher
Department of Defense Education Activity
12.2013 - 10.2014
- Provided educational instruction to students while regular teacher was unavailable.
- Taught various subjects at various grade levels.
- Followed lessons plans left by the teachers.
- Maintained a controlled learning environment to ensure students stayed on task with classwork.
Loss Prevention/Security Guard
Navy Exchange
07.2014 - 08.2014
- Prevented loss of profit by verifying only authorized patrons were granted access.
- Checked for and investigated suspected theft of merchandise.
- Ensured building was secure after operating hours.
- Maintained control of all keys for each retail department.
Tax Preparer
Kelly Services Temporary Staffing Agency
01.2009 - 03.2009
- Electronically prepared Federal and State Income Tax returns.
- Printed Rapid Refund checks for qualified customers at their request.
- Maintained paper and electronic files of completed Income Tax returns.
Information Systems Technician
United States Navy
12.1999 - 09.2008
- Served as a technical manager of 8 personnel for new network migration including application integration, loading, testing, new user training, and account creation and management.
- Performed hardware and software maintenance for 160 personal computers, and 5 land area networks.
- Completed over 200 trouble calls in 4 months while training co-workers on more advanced trouble calls.
- Maintained an inventory of over 300 line items valued at over $350,000.
- Coordinated and efficiently managed a team of 15 personnel in the transfer of over 300 pieces of equipment to the Defense Reutilization and Marketing Office.
- Ordered $2,000 in parts and supplies for the organizational platform transition.
- Planned and directed over 100 training exercises for a department of 15 coworkers.
- Served as the point-of-contact on behalf of organization in the operation and maintenance of tactical telecommunications circuits in support of deployed units in the region.
- Coordinated and supervised installments of cryptographic material performed by 7 co-workers on the classified networks of executive personnel.
- Maintained continuous network connectivity for all encrypted circuits.
- Performed software and desktop systems support, installation, testing, integration, and analysis in support of enterprise military network.
- Provided technical guidance, recommendations, planning, testing, and support to executive leadership and supporting organizations.
- Implemented and maintained schedule of system backups and database archiving operations.
- Managed video teleconference and related software in compliance with appropriate policies, procedures, regulations, and other guidance.
- Handled incoming troubleshooting calls from supporting organizations and submitted daily/weekly/monthly command intelligence reports as needed to executive leadership.
- Consulted with multiple, geographically dispersed system administrator technical managers to ensure compliance with emerging standards.
- Utilized computer management and troubleshooting to resolve issues remotely with other organizations.
- Performed Windows Server platform software integration, administration, and requirements analysis.
Education
Bachelor of Science - Technical Management
DeVry University
Naperville, IL01.2016
Skills
- Carrier collaboration
- Delivery confirmation
- Quality control analysis
- Problem-solving
- Inventory management procedures
- Budget preparation
- Warehouse and transportation operations
- Customer service
Certification
- COMPTIA Security +CE (2020-02)
- ITILv4 Foundations (2021-01)
Training
- Information Systems Technician Training School Training designed to indoctrinate Information System Technicians into management, administration, and troubleshooting of government C4I systems.
- Information Systems Administrator School Training that implements all aspects of an Information System including system architecture, Defense Messaging System, and government system integration.
- Advanced Network Analysis Training designed for fundamental concepts regarding installation and management of LAN/WAN network performance and operations.
Timeline
Logistics Coordinator
Leidos Defense Group
04.2023 - Current
Asset Manager
Leidos Defense Group
09.2021 - 04.2023
Computer Assistant (NF-03)
Command, Navy Installations Command
06.2020 - 09.2021
Educational Aid - Special Education (GS-4)
Department of Defense Education Activity
12.2019 - 05.2020
Vending Operations Worker
Navy Exchange
03.2018 - 08.2019
Loss Prevention Investigator
Navy Exchange
08.2017 - 03.2018
Sales Clerk - Navy Uniforms Department
Navy Exchange
06.2017 - 08.2017
Quality Assurance Clerk
Kelly Services Temporary Staffing Agency
02.2017 - 06.2017
Educational Aid (Special Education) GS-4
Department of Defense Education Activity
10.2014 - 02.2016
Loss Prevention/Security Guard
Navy Exchange
07.2014 - 08.2014
Substitute Teacher
Department of Defense Education Activity
12.2013 - 10.2014
Tax Preparer
Kelly Services Temporary Staffing Agency
01.2009 - 03.2009
Information Systems Technician
United States Navy
12.1999 - 09.2008
Bachelor of Science - Technical Management
DeVry University
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