Paige Luening
MINNEAPOLIS,MN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Primary goal is to develop and grow the client relationship and serve as primary point of contact both internally and for the customer.
Overview
3
3
years of professional experience
Work History
On-Site Customer Service Specialist
SBS Group Of Companies
01.2023 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Support the development and implementation of new processes, procedures, and operating systems
- Provide guidance and training to peers and business partners on all logistics matters
- Establish and maintain relationships with customer personnel
Key Account Manager
SBS Group Of Companies
03.2022 - 01.2023
- Contributed to team objectives in fast-paced environment.
- Monitored & reported on metrics
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
Import Freight Operations Assistant
SBS Group Of Companies
09.2020 - 03.2022
- Provided administrative support with accurate document preparation and data entry.
- Assisted operations manager with planning of routine operations and special projects.
- Collaborated with other departments to foster smooth operation of daily processes.
Education
Associate of Arts - Communications
Borough of Manhattan Community College of The City University of New York
New York, NY05.2019
Skills
- Excellent written, verbal & presentation communication
- Proficiency in word processing, spreadsheet, and presentation software
- Customer Relations
- Problem-Solving Ability
- Great attention to detail
- Customer oriented
- Excellent organizational skills and ability to prioritize work
Timeline
On-Site Customer Service Specialist
SBS Group Of Companies
01.2023 - Current
Key Account Manager
SBS Group Of Companies
03.2022 - 01.2023
Import Freight Operations Assistant
SBS Group Of Companies
09.2020 - 03.2022
Associate of Arts - Communications
Borough of Manhattan Community College of The City University of New York
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