Paige Lundy
Phoenix,AZ
Summary
Knowledgeable professional bringing several years' experience in advanced tecnical and network support, system administration and end user support. Competent in using technical/networking skills and root cause analysis techniques to resolve failures and maintain user productivity. Desire for long-term position with room for career advancement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
NetOps Analyst
Hye Tech Network & Security Solutions, LLC
Phoenix, United States
08.2023 - Current
- Performed daily network system monitoring activities to identify potential issues or security threats amongst multiple automation and monitoring software's. (LogicMonitor, Splunk, Cisco AMP, Etc)
- Provided initial support and triage for a wide range of client environments including wired and wireless system connections, voice (zoom conversion), data, hardware, servers, technical documentation, operations support, network connectivity, outages and virtualization.
- Configured and installed networking equipment as needed. Demonstrated participation in upgrade/patching projects, maintenance, and identification of client problems. Managed changes, upgrades, improvements, integration, ticket response, tier 2 and 3 escalations partnering with manufacturers and ISPs to uphold exceptional service.
SYSTEM ADMINISTRATOR/LEVEL 3 SUPPORT
Comtech Telecommunications Corp.
Chandler, United States
03.2023 - 08.2023
- This is a hybrid role. I hold an Interim TS and an Active DoD Secret Clearance
- I am the SysAdmin on the secure side of operations
- An NDA was required for this role, a consensus of my duties is the following, installing, configuring and updating hardware, recovery and backup procedures
- When working on the non-secure side, troubleshooting escalated tickets from the helpdesk, all machines are Windows and Linux on blue, black (secure) and gray networks
- Tickets can range from Office 365 to intricate engineering design applications, ORCAD, Aegis, Global Protect VPN, RSA, SecureID, DUO etc., mobile device set ups in Intune, using the azure management portal to deploy applications, policies and needed patches
- Hardware repairs/replacements, software installs/upgrades, imaging machines.
Technical Support Specialist
Rock Central
Detroit, United States
12.2020 - 03.2023
- Currently, Desktop Support at a Tier 2 Level, an escalation team for The Guy
- Hardware replacements/ shipments, setting up/replacing hardware, desk side support for minor or more complicated technical issues regarding the software listed below and technology inventory adjustments
- Relocated to their Phoenix Location from Detroit, to lead the technical support at the site
- Previously, Working the helpdesk
- Maintaining and assisting with internal software and hardware systems at a Tier 1 Level providing remote assistance through Bomgar
- Microsoft Office (O365 suite, Teams, OneDrive, Exchange, OneNote, Sharepoint, etc.) troubleshooting, diagnosing hardware malfunctions and resolving software issues
- Working in Azure admin as needed
- Headsets, Virtual Avaya Phone system, CTI (call queue software), installing and configuring requested/approved software, Windows and Mac OS updates.
25B Information Technology Specialist
National Guard Bureau
Howell, Michigan
03.2015 - 09.2021
- Maintaining, processing and troubleshooting military computer systems/operations
- Server and system administration on windows based servers
- Maintenance of networks, hardware and software
- Configuring Cisco switches and routers in a secure and non-secure environment, ESXi and Vmware machines for voice and data
- Provide customer and network administration services.
NOC Analyst
Ascension
Troy, Michigan
09.2019 - 10.2020
- Server monitoring, using SolarWinds, SCOM, Epic System Pulse and multiple other monitoring services
- Apart of multiple O365 and GSuite migrations
- Identifying critical issues, load balancing and conducting critical response checkpoint, technical and management bridge calls
- Working with Level II & III resolvers to manage and update individual high/critical tickets in ServiceNow.
Network Engineer
Cutting Edge Computers Inc
Pontiac, Michigan
02.2018 - 08.2019
- Server maintenance, monitoring free disk space and clearing space when needed on Windows and Linux Servers
- Troubleshooting connectivity issues, working with all Microsoft programs in the O365 suite, windows server administration (2012-2016) exchange administration, medical recording software, remote desktops, Citrix, LAN/WAN, printers and scanners, installing Microsoft/Exchange packages and any software or OS updates for MAC and Windows
- Troubleshooting all internet browsers
- Group policy management and active directory
- Using the Auto Task ticketing system.
Tier 1 Technical Support Specialist
Mphasis It Services Private Limited
Auburn Hills, Michigan
12.2016 - 02.2018
- Troubleshooting complex issues including connectivity problems, all Microsoft programs (predominately excel and word), Citrix, Outlook (all versions), virus detection, removal & prevention and basic troubleshooting on many platforms
- Such as Windows, Mac OS X, iOS and Android
- Hardware Configurations, Software Installs, LAN Connectivity, Phone & Online Support, Customer Service, Complaint Handling
Education
Computer Information Systems, Computer Programming -
Davenport University
01.2023
Skills
- Virtualization Technologies
- VoIP Systems
- Incident Management
- Load Balancing
- Network protocols
- Network Security
- System Administration
- Support Services
- LogicMonitor Certified Associate
- CompTIA Security (SY0-601) Cert Prep: 9 Operations and Incident Response
- Device configuration
- Scripting Languages
Certification
- Troubleshooting Common PC Issues for Users
- Computer Components and Peripherals for IT Technicians
- LogicMonitor Certified Associate
- Windows Server 2012: Install, Configure, and Administer Active Directory
- CompTIA Security+ (SY0-601) Cert Prep: 9 Operations and Incident Response
Personal Information
Title: NetOps Analyst
Timeline
NetOps Analyst
Hye Tech Network & Security Solutions, LLC
08.2023 - Current
SYSTEM ADMINISTRATOR/LEVEL 3 SUPPORT
Comtech Telecommunications Corp.
03.2023 - 08.2023
Technical Support Specialist
Rock Central
12.2020 - 03.2023
NOC Analyst
Ascension
09.2019 - 10.2020
Network Engineer
Cutting Edge Computers Inc
02.2018 - 08.2019
Tier 1 Technical Support Specialist
Mphasis It Services Private Limited
12.2016 - 02.2018
25B Information Technology Specialist
National Guard Bureau
03.2015 - 09.2021
Computer Information Systems, Computer Programming -
Davenport University
- Troubleshooting Common PC Issues for Users
- Computer Components and Peripherals for IT Technicians
- LogicMonitor Certified Associate
- Windows Server 2012: Install, Configure, and Administer Active Directory
- CompTIA Security+ (SY0-601) Cert Prep: 9 Operations and Incident Response
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