Paige Mancini

I demoted myself to a direct support staff after becoming a single mother and not being able to continue the schedule of a Designated Manager, at that time. Along with all of the tasks of a staff, I provided an ample amount of experience and knowledge to the staff, house and clients, going above and beyond a staff's role.

• Assisted clients with daily living tasks and activities for increased autonomy and skill growth.
• Document clients' affect every 15 minutes, as well as all activities, outings, behaviors, health progress notes, met standards and if any outcomes were met during shift.
• Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
• Promoted safety and health by administering medications accurately and adhering to hygiene protocols.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition and safety.

In addition to the duties of a staff and a DC:

• Conduct client intake, admission and assessments.
• Attend client Support Team meetings as needed, while advocating what our program believe is best for the client.
• Develop and implement client CSSP-A's.
• Review client documents so that they meet licensing guidelines (Annual outcomes and progress reviews and other related reports), keeping a working knowledge of regulatory requirements..
• Ensured compliance with company policies, industry regulations, and safety standards through regular audits and inspections.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Evaluated employee performance regularly, providing constructive feedback and coaching as needed for professional development.
• Oversaw staff recruitment, hiring, and training processes to maintain a high-performing workforce.
• Continued to regularly work in the homes and with clients to maintain and continue to grow our relationships; as well as having that extra time to share my experience and knowledge with the staff.

In addition to the responsibilities of a direct support staff:

• Coached employees through day-to-day work and complex problems.
• Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering an unified approach toward shared goals and client success.
• Oversee the day to day operations of the home, clients, staff and schedule while directly communicating updates to higher ups.

• Assisted clients with daily living tasks and activities for increased autonomy and skill growth.
• Document clients' affect every 15 minutes, as well as all activities, outings, behaviors, health progress notes, met standards and if any outcomes were met during shift.
• Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
• Promoted safety and health by administering medications accurately and adhering to hygiene protocols.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition and safety.

• Administered medication as directed by physician.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
• Assisted with daily living activities, running errands, and household chores.

• Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
• Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, disinfecting surfaces and restocking bathroom items.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.

• Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
• Accept food order, communicate to kitchen and deliver food and beverage to residents and/or guests in a timely manner in accordance with company policies, procedures and standards.
• Maintained a clean and hygienic dining environment with diligent clearing of tables, sanitizing surfaces, and restocking supplies.
• Assisted in training new waitstaff members to improve team performance and maintain high levels of service quality.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with chef on alternatives.