PAIGE MARKUM
San Antonio,TX
Summary
A customer service oriented professional experienced in the aviation industry. A highly motivated self starter looking for a company where I can establish a long term career.
Overview
8
8
years of professional experience
Work History
Flight Scheduling and Operations
Merlin One Aircraft LLC
San Antonio, TX
11.2022 - Current
- Coordinated crew and aircraft schedules to efficiently schedule domestic and international flights with optimized routing
- Coordinated with the maintenance department to schedule maintenance events and ferry flights
- Answered client phone calls, texts and emails in an on call capacity
- Reserved PPRs and after hours call-outs with FBOs when necessary
- Coordinated international flights (creating and filing GenDecs, APIS, coordinating overflight permits, submitting crew documents to international handlers, obtained clearance from customs, etc...)
- Flight Followed all owner, broker and jet card client flights
- Ensured compliance with the GOM and FARs prior to releasing flights
- Planned for fuel requirements, raft requirements and weather concerns prior to releasing flights
- Arranged client and crew catering and ground transportation, as well as overnight accomodations for crews
- Vet passengers using the TSA E-Secure flight portal
Medical Insurance Collector
University Health System
San Antonio, TX
05.2022 - 11.2022
- Evaluated pending claims to identify and resolve problems blocking auto-adjudication.
- Worked accounts held within account work queues and documented all actions performed on the accounts
- Reviewed payer portals to check claim status and document findings
- Communicated with payer via phone and email to resolve conflicts over high dollar claims
- Reviewed payer contracts to ensure contractual requirements are being met
- Documented trending issues and reports to upper management for use in Joint Commission meetings
- Corrected claims and submit corrected claims to insurer
- Attended and participated in weekly team meetings
Virtual Intake Data Management Specialist
Intrepid USA
San Antonio, TX
11.2020 - 08.2021
- Identified patient documents and transferred them from Forcura website to Wellsky EMR
- Created and assigned tasks for other staff members in the EMR
- Created patient accounts in Wellsky EMR
- Submitted internal requests to virtually verify patient's insurance benefits
- Submitted, read and determined patient's insurance status by running an MVP report on Esolutions website
- Obtained new referrals via electronic fax and web portals Navihealth, Ensocare, Aidin, and Allscripts
- Determined eligibility of patient for care and made the decision to accept, decline or deny the referral based on patient's home location, insurance payer, and complexity of needs
- Created cases for accepted patients and establish a secured line of communication with clinical locations for relay of necessary information
- Assisted in training new hires for multiple positions within the Virtual Intake Team
Regional Front Desk Supervisor
Momentum Physical Therapy
San Antonio, TX
03.2019 - 10.2020
- Served as the supervisor to the receptionist position for all 12 company locations across San Antonio
- Created training manuals for every task handled by the Front Desk Supervisor position as well as the Front Desk Receptionists
- Created new procedures and policies to help company productivity, efficiency and profitability
- Trained employees on new procedures as well as retrained on existing procedures and policies as needed
- Ran weekly and monthly reports to determine the over the counter collections efficiency of each clinic as well as scheduling productivity, and other items related to profitability
- Communicated with the company’s owner, CEO, corporate office and clinic directors on a daily basis to ensure execution of policies and uniformity throughout multiple locations
- Carried out disciplinary actions such as formal write ups (both creating and delivering) in conjunction with the HR department
- Assisted in resume review, interviews, hiring decisions and onboarding of new Front Desk Receptionists
- Worked in close conjunction with the billing and central verifications departments to ensure billing procedures and policies are followed throughout the company
Central Verification Receptionist
Momentum Physical Therapy
San Antonio, TX
05.2017 - 03.2019
- Verified all patient insurance benefits twenty four hours in advance and set up their case with appropriate information for treatment and billing
- Created and completed benefit estimation forms to explain patient's financial responsibility for the duration of treatment
- Responded to emails from Front Desk Receptionists and Therapists within a timely manner to answer questions about patient's cases, scheduling, and insurance rules
- Submitted for authorizations from multiple health insurances to prevent gaps in patient treatment and ensure reimbursement from patient insurances
- Advised Front Desk Receptionists when to reschedule patients due to lack of authorization
- Followed up on all pending authorization requests with insurance companies and worker's compensation adjustors
- Kept detailed notes in patient accounts
- Communicated benefits to patients via phone
- Communicated with physician's offices regularly to obtain necessary documents for authorization requests
- Appealed worker's compensation claim and authorization denials
- Assisted billing department with preparing and sending paper statements.
Front Desk Receptionist
Momentum Physical Therapy
San Antonio, TX
06.2016 - 05.2017
- Tracked and reported clinic statistics pertaining to patient arrival rates, patient discharge rates, copayments collected, ex..
- Tracked and reported patient cancellations through a weekly report
- Contributed patient arrival statistics, and ideas to help improve those statistics, to weekly census meetings
- Greeted and checked in patients for appointments
- Courtesy called patients to inform them of upcoming appointments
- Communicated with referring physicians to obtain and provide necessary documents
- Communicated insurance benefits to patients in a way that was simplified and easy to understand
- Collected and entered patient copayments as well as payments on account balances in person and via phone
- Sold therapeutic supplies to patients and documented those sales
- Managed therapist's schedules including administrative hours, meetings, and administrative time
- Scheduled out patient's appointments multiple weeks in advance
- Balanced all finances each morning and prepared the deposit for the day
- Delivered deposits to the bank
- Scanned, faxed and imported documents
Education
High School Diploma -
Pocahontas High School
Pocahontas ArkansasPrivate Pilot Certificate
ATP
San Antonio, TXSkills
- Flight scheduling, Crew scheduling and Maintenance Scheduling
- International Flight Planning
- Flight Scheduling Softwares: Schedaero, Jet Insight
- Flight Planning Softwares: Foreflight, Flightbridge, Flightplan, Argus, Wyvern, AirNav
- TSA Vetting via TSA Esecure Portal
- Customer service oriented
- Management and Team lead experience
- Work from home experience (able to self start, remain on task and efficiently manage time usage without supervision)
- Microsoft Office products (Word, Excel, etc)
- Google Suite
- Salesforce
- Experience with HR processes such as interviewing, hiring, delivering formal write ups, etc
- Customer relationship management
Accomplishments
Character of the Month Award
April 2017
Character Trait of the Month Winner for "Exude a Great Attitude and Warmth", nominated by the company's owner at Momentum Physical Therapy for performance on a recorded call.
References
Robbie Nelson (Aviation Sales)
(702) 885-3452
Matt Schwegman (Merlin1 Aviation CFO)
(281) 705-7161
Rebekah Payne (Pilot)
(210) 749-4350
Timeline
Flight Scheduling and Operations
Merlin One Aircraft LLC
11.2022 - Current
Medical Insurance Collector
University Health System
05.2022 - 11.2022
Virtual Intake Data Management Specialist
Intrepid USA
11.2020 - 08.2021
Regional Front Desk Supervisor
Momentum Physical Therapy
03.2019 - 10.2020
Central Verification Receptionist
Momentum Physical Therapy
05.2017 - 03.2019
Front Desk Receptionist
Momentum Physical Therapy
06.2016 - 05.2017
High School Diploma -
Pocahontas High School
Private Pilot Certificate
ATP
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