Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paige Martin

Naperville,IL

Summary

Experienced Office Manager and administration professional equipped to support day-to-day operational functions and accomplish business goals. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines by blending technical and business expertise to enhance work flows.

Overview

Work History

Office Manager & Lead Patient Care Coordinator

Hearing Health Center
Oak Brook, IL
10/14/19 - Current
  • Developed and implemented office protocols and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Coordinated meetings, conferences and department activities.
  • Ordered supplies and equipment to maintain adequate inventory levels for 5 offices.
  • Resolved complex and escalated patient concerns by providing appropriate solutions.
  • Tracked invoices and payments to ensure accuracy of accounts receivable.
  • Recruited, hired, trained, coached and evaluated staff as necessary.

Optician & Supervisor

Lens Crafters
Aurora, IL
01/26/18 - 09/20/19
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Provided patients with information on lens types, frame styles and materials, lens coatings, and accessories.
  • Organized inventory according to product type and manufacturer specifications.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Investigated and resolved patient complaints and adjusted and repaired customer eyewear.
  • Conducted meetings to discuss upcoming tasks, project deadlines and financial goals.
  • Provided training to new hires on office policies and procedures.

Medical Receptionist

DuPage Medical Group
Naperville, IL
08/01/16 - 09/01/17
  • Scheduled and followed up on patient appointments, collected and processed payments and maintained accurate files.
  • Prepared charts for patients, ensuring all necessary forms were completed correctly.
  • Promoted high patient satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails and other written correspondence as required by management staff.

Education

Some College (No Degree) - Business Administration and Management

College of DuPage
Glen Ellyn, IL

Skills

  • Policy Development
  • Employee Supervision
  • Bookkeeping
  • Inventory Management
  • Schedule Coordination
  • Handling Escalations
  • Training and mentoring
  • Customer Service

Timeline

Office Manager & Lead Patient Care Coordinator

Hearing Health Center
10/14/19 - Current

Optician & Supervisor

Lens Crafters
01/26/18 - 09/20/19

Medical Receptionist

DuPage Medical Group
08/01/16 - 09/01/17

Some College (No Degree) - Business Administration and Management

College of DuPage

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Paige Martin