Paige Massey
Summary
Motivated employee with a desire to take on new challenges. Strong work ethic, adaptable, and exceptional interpersonal skills. Adept at working effectively while unsupervised, and quickly understanding new skills presented.
Overview
8
8
years of professional experience
Work History
IT Associate Analyst
Office of Technology Services
12.2024 - Current
- Troubleshooting SAP ECC and SRM issues
- Analyzing support tickets to identify recurring issues to improve existing systems
- Documenting user complaints for use in technical documentation and bug tracking
- Collaborating with the technical team to address recurring customer issues
- Testing system improvements before deployment to ensure compatibility with existing systems
- Guiding users through solutions with step-by-step instructions
Administrative Coordinator
Louisiana Department of Health
02.2020 - 12.2024
- Worked in SAP ECC and SRM to track employee time entries, and creating purchase orders to pay office invoices
- Responsible for office finances, including managing payments and completing paperwork for human resources
- Purchased and managed supplies for office operations in multiple locations
- Managed and audited time entries for over 50 employees
- Managed office correspondence and documentation transfers
- Lead the office's quarterly safety training
General Associate
Sherwin Williams
10.2016 - 02.2020
- Assisted customers by providing information as well as resolving any complaints
- Consistently met sales calls quota
- Maintained a clean and orderly checkout areas, storefront, and warehouse
- Ran payments for customer and professional accounts
- Keyholder responsibilities during emergency situations
Education
Bachelor of Science - Computer Science
Troy University
Troy, ALBachelor of General Studies - General Studies
University of Louisiana
Lafayette, LASkills
- Python, Java, SQL, C, and C# code
- AWS
- Microsoft Office
- Quality Assurance
- Problem Solving
- Customer Service
- Decision Making
- Effective Communication
References
Amy Faciane | Former Coworker | 337-326-3673
Tandy Marks | Former Coworker | 337-278-6291
Timeline
IT Associate Analyst
Office of Technology Services
12.2024 - Current
Administrative Coordinator
Louisiana Department of Health
02.2020 - 12.2024
General Associate
Sherwin Williams
10.2016 - 02.2020
Bachelor of Science - Computer Science
Troy University
Bachelor of General Studies - General Studies
University of Louisiana
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