Paige McClendon
Union City,CA
Summary
Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
Fremont, CA
06.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Monitored premises and recorded activity in daily officer reports.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Verified photo IDs and tickets to allow guests passage.
- Monitored security cameras to identify and respond to suspicious activity.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Reported safety hazards for remediation response.
Temperature Screener/ Shift Lead
Milestone AV Technologies
Fremont, CA
07.2020 - 10.2021
- Supervised and led employees to maintain productivity and customer service levels.
- Greeted, guided and offered assistance to visitors.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Checked orders for quality and completeness.
- Analyzed key performance indicators to identify effective strategies.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Evaluated employee performance, delivering individualized feedback and praise.
- Assisted general manager with operations game plan and company initiatives implementation.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Upheld company standards and compliance requirements for operations.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Coached team members to increase productivity and reduce workplace accidents.
- Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Offered protective masks and face shields to guests.
- Screened employees and visitors using specific protocol and non-contact infrared thermometers.
- Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness.
- Resolved customer complaints and reported issues to senior management.
- Collaborated with team members to improve performance and implement training updates.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Reinforced rules to promote superior employee performance.
- Participated in physical inventory counts to keep information accurate and current.
Team Member
Noah's Bagels
Fremont, CA
08.2019 - 07.2020
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Provided exceptional service to high volume of daily customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and confirmed complete orders.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
Associate of Arts -
Chabot College
Hayward, CA05.2024
Skills
- Customer Service
- Verbal, Written, and interpersonal Communication
- Organized & Attention To Detail
- Multi-task & Work Independently
- Good Listener
- Enthusiastic
- Aptitude To Learn & Adapt
- Motivational
- Leadership
- De-escalation Techniques
Certification
- First Aid & CPR Certified
Timeline
Security Officer
Allied Universal Security Services
06.2022 - Current
Temperature Screener/ Shift Lead
Milestone AV Technologies
07.2020 - 10.2021
Team Member
Noah's Bagels
08.2019 - 07.2020
Associate of Arts -
Chabot College
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