Paige McRae
Chesapeake,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Server /Grill Cook
Devina Inc.
04.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
To-Go Specialist /Operations Coordinator
Outback Steakhouse
08.2017 - 03.2021
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Streamlined to-go operations, implementing an organized system for tracking orders.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
Education
BBA - Business Management
Old Dominion University
Norfolk, VA12.2024
Skills
- Sales Techniques
- Adaptable and Flexible
- Organizational Skills
- Time Management
- Stress Management
- Problem Solving
- Positive Attitude
- Memory Retention
- Team Collaboration
- Multitasking Abilities
- Strong Work Ethic
Timeline
Server /Grill Cook
Devina Inc.
04.2021 - Current
To-Go Specialist /Operations Coordinator
Outback Steakhouse
08.2017 - 03.2021
BBA - Business Management
Old Dominion University
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