Paige Medina
Brighton,CO
Summary
Personable customer support associate 2.5 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
9
9
years of professional experience
Work History
Customer Support Associate
Arise Virtual Solutions Inc.
09.2020 - Current
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Boosted customer retention rates by providing exceptional support through phone, email, and chat interactions.
- Streamlined company processes with the implementation of new support software tools.
- Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
- Improved overall customer experience by proactively identifying areas for process improvement within the support department.
- Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.
- Prevented potential escalations by successfully handling challenging situations with empathy, patience, and diplomacy.
- Managed multiple tasks simultaneously while maintaining composure during high-volume periods or challenging calls.
- Developed strong relationships with clients through consistent follow-ups on outstanding issues, ensuring timely resolutions and ongoing communication updates.
- Efficiently navigated company CRM systems to document case details accurately for tracking purposes and future reference.
- Conducted regular self-assessments of performance, seeking opportunities to expand skillset through ongoing training and development programs.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Provided seller support on refunds, posted feedback and policy changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Stocker
Big Lots
12.2017 - 03.2018
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
- Minimized loss prevention issues through vigilant monitoring of stockroom access points and reporting suspicious activity.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Supported merchandising initiatives through meticulous arrangement of products according to planograms.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Facilitated smoother store openings by ensuring all necessary products were stocked before the beginning of each shift.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Greeted customers and directed to requested products.
- Kept work areas neat, clean and free from debris.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Morning Stocker
Dollar Tree
06.2016 - 09.2016
- Enhanced store organization by efficiently unloading and stocking merchandise during early morning shifts.
- Reduced customer wait times by promptly responding to inquiries and providing accurate product information.
- Maintained a clean and safe work environment, adhering to company safety guidelines and minimizing accidents.
- Collaborated with team members to complete tasks efficiently, ensuring timely completion of daily stocking goals.
- Optimized shelf space utilization through strategic product placement based on store layout plans provided by management teams or visual merchandising guidelines.
- Demonstrated flexibility in adapting to changing workloads, effectively prioritizing tasks and adjusting as necessary to meet store needs.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Custodian
Elementary School
01.2015 - 03.2015
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
Education
GED -
Prairie View High School
Henderson, CO01.2025
Skills
- Call Management
- Complaint Resolution
- Account Updating
- Professional Telephone Demeanor
- Order Processing
- Coordination
- Customer Service
- Reading Comprehension
- Store Maintenance
- Retail Store Support
- Microsoft PowerPoint
- Live Chat Support
Languages
English
Native or Bilingual
Timeline
Customer Support Associate
Arise Virtual Solutions Inc.
09.2020 - Current
Stocker
Big Lots
12.2017 - 03.2018
Morning Stocker
Dollar Tree
06.2016 - 09.2016
Custodian
Elementary School
01.2015 - 03.2015
GED -
Prairie View High School
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