Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Paige Mercer

Oakland,NJ

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Accounts Payable

JAM Construction
07.2023 - 02.2024
  • Manage all incoming invoices for coding, entering, and processing.
  • Inventory transfers for daily job sites.
  • Prepared and processed journal entries to record in general ledger and maintain consistent documentation.
  • Cut checks owed by company for vendors
  • Maintained sensitive information with strict confidentiality and modeled ethics, professionalism and service orientation in employee interactions.
  • Reduced errors in account balances by conducting thorough reviews and implementing corrective actions when necessary.
  • Facilitated training sessions for new hires, ensuring proper understanding of company policies and procedures related to 401K administration.
  • Manage all incoming accounting emails, inquiries, etc.
  • Follow up on customer and vendor payments and record them in system as needed.
  • Includes sending monthly statements to overdue accounts.
  • Keep track of all payments, including payroll, purchase orders, invoices, statements, etc.
  • Reconcile processed work by verifying entries and comparing system reports to balances.
  • Enter, approve, and process payroll for company.

Accounts Payable

J2 Construct
06.2022 - 07.2023
  • Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipt.
  • Developed client rapport by efficiently addressing incoming correspondence and resolving 20 A/P inquires per day.
  • Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
  • Supported month-end closing activities, ensuring accuracy in financial records and adherence to deadlines.
  • Conducted regular account audits to identify discrepancies and resolve outstanding balances in a timely manner.
  • Assisted in the preparation of financial statements, providing detailed account reconciliations and analysis.
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Managed invoices for new materials and parts.
  • Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.

Receptionist/Assistant

Oral Surgery & Dental Implant Center
10.2018 - 11.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed approximately 60 incoming calls per day from customers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverage.
  • Helped patients complete necessary medical forms and documentation.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Negotiated prior-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
  • Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
  • Monitored changes in dental insurance policies and communicated updates to staff, enabling the team to stay informed about the latest industry standards.

Dental Assistant

Baxter Dental Surgery
08.2017 - 09.2018
  • Expose dental diagnostic x-rays
  • Record treatment information in patient records
  • Provide postoperative instructions prescribed by dentist
  • Assist dentist in management of medical or dental emergencies
  • Clean and polish removable appliances
  • Make preliminary impressions for study casts
  • Assist dentist in applying orthopedic elastics and wires to braces
  • Sterilized rooms and prepped equipment and instruments for 12 procedures daily.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists' evaluations.

Housekeeper

Adelynrood Retreat
04.2016 - 10.2016
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.

Customer Service Sales Representative

Starwood Hotel And Resorts
03.2014 - 01.2015
  • Managed approximately 50 incoming call per day from customers.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Contributed to positive team culture, driving motivation and productivity among peers.
  • Maintained high levels of customer retention with proactive relationship-building strategies.

Service Desk Representative

Shaw's Supermarket
09.2009 - 03.2014
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Improved overall team performance by mentoring new hires and sharing best practices in customer service.
  • Delivered comprehensive training sessions to upskill colleagues on product knowledge and service techniques, elevating team performance as a whole.
  • Collaborated with other departments to ensure a seamless customer experience across all touchpoints.
  • Played a key role in departmental initiatives aimed at improving customer service standards, contributing to the overall success of the organization.
  • Achieved high levels of customer retention by proactively following up on resolved issues to ensure continued satisfaction with provided services.
  • Enhanced customer satisfaction by efficiently processing returns and resolving issues.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

Associate of Science - Diagnostic Medical Sonography

AMG Medical Institute
Paterson, NJ
09.2026

High school diploma in General Studies -

Tiverton High School
Tiverton, RI
06.2010

Skills

  • Medical terminology knowledge
  • HIPAA Compliance
  • Appointment Scheduling
  • Call Center Experience
  • Patient Registration
  • Multitasking and Organization
  • Customer Service

Certification

  • CPR Certification
  • X-Ray Certification
  • Food Handler Certification
  • Radiology Certification

Languages

English
Native or Bilingual

Timeline

Accounts Payable

JAM Construction
07.2023 - 02.2024

Accounts Payable

J2 Construct
06.2022 - 07.2023

Receptionist/Assistant

Oral Surgery & Dental Implant Center
10.2018 - 11.2021

Dental Assistant

Baxter Dental Surgery
08.2017 - 09.2018

Housekeeper

Adelynrood Retreat
04.2016 - 10.2016

Customer Service Sales Representative

Starwood Hotel And Resorts
03.2014 - 01.2015

Service Desk Representative

Shaw's Supermarket
09.2009 - 03.2014

Associate of Science - Diagnostic Medical Sonography

AMG Medical Institute

High school diploma in General Studies -

Tiverton High School
Paige Mercer