Paige Moss
Buffalo,NY
Summary
Driven and adaptable, I leveraged my time-management and multitasking skills at each job I have dedicated my time into. At my current job, Tim Hortons, I did so in order to enhance customer satisfaction and bakery sales through daily showcase displays and creative seasonal baked goods, contributing to a significant increase in foot traffic. My ability to train new incoming part-time bakers and maintain high safety standards showcases my leadership potential and commitment to excellence. my dependability and reliability showcases my good work ethic and loyalty to my duties and responsibilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Full-Time Baker
Tim Hortons
10.2023 - Current
- Enhance customer satisfaction by consistently producing high-quality and freshly baked goods.
- Frost, ice, glaze, fill, and sprinkle cookies, doughnuts, Timbits and other pastries as instructed daily.
- Create appealing displays to showcase products in bakery labeled by appropriate tags.
- Develop creative seasonal ideas including colored assorted sprinkles according to the holiday theme, attracting new customers and increasing bakery sales.
- Customize cake designs according to customer requests if permitted, increasing satisfaction and repeat business.
- Participate in fundraisers to promote bakery and organization, resulting in increased foot traffic and sales.
- Change over and replenished fondants, fillings, and other baked goods toppings prior to clocking out for freshness and readiness for following morning.
- Package finished products for sale such as donuts and muffins in dozen boxes and half dozen boxes.
- Determine baking times for various items, as well as operate and monitor oven temperatures for safe and thorough cooking according to health safety guidelines.
- Comply with health and safety codes to protect staff and customers.
- Maintain cleanliness and organization in baking area, meeting health and safety standards.
- Operate and maintain bakery equipment, including ovens and mixers.
- Clean and sanitize all dishes, flat surfaces, and equipment several times a day.
- Sweep and mop floors and walk-in freezer daily to ensure clean and clear walkways.
- Change gloves and thoroughly wash hands between handling foods and customers.
- Abide by health and safety guidelines and procedures for allergen products.
- Train new part-time baker employees on baking techniques, safety protocols, and equipment operation in baking area.
- Provide excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Accept and positively respond to customer feedback to gather insights and suggestions on product preferences and areas for improvement.
- Achieve significant reduction in customer wait times by optimizing workflow and baking schedules.
- Increase customer satisfaction with friendly and efficient service.
- Collaborate with team members to complete tasks and maintain smooth running of bakery in a safe and clean manner.
- Collaborate with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Collaborate with team members to complete mobile app orders and delivery services such as DoorDash to have ready for pick-up for customer or driver.
- Manage customer service operations, including taking orders and resolving complaints with empathy and professionalism, maintaining positive baker and business image.
- Operate cash registers and processed cash, credit card, and gift card payments accurately.
- Arrive early or stayed later than scheduled to complete personal tasks and responsibilities as needed to avoid leaving with incomplete duties.
- Ensure product freshness by implementing proper storage techniques and regularly rotating stock.
- Reduce waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Increase production efficiency through effective time management and multitasking during busy periods.
- Replenish and rotated food items, following correct food cooling and storage procedures.
- Assist with truck deliveries and putting away shipments where they belong one to two days a week.
Part-Time Cashier
Kinney Drugs
07.2022 - 07.2024
- Greeted customers warmly entering store to maintain positive shopping experience.
- Responded promptly to customer needs for efficient shopping experience.
- Worked flexible schedule and extra shifts to meet business needs.
- Opened store during morning shifts by restocking newspaper shelves and unlocking building entrance doors.
- Closed store night shifts by locking building entrance doors and office room.
- Operated cash register for cash, check, credit card, and gift card transactions with excellent accuracy levels.
- Counting money in cash drawers at beginning and end of shifts to account for errors and resolve discrepancies.
- Took time to check bills for fraud.
- Took time to scan drivers licenses upon alcohol, nicotine, and medication sales to follow the law.
- Built relationships with customers to encourage repeat business and positive yet professional interactions.
- Assisted customers with returns, refunds, rainchecks and resolving transaction issues.
- Stocked, tagged, organized and displayed merchandise throughout store as required.
- Discarded outdated and damaged merchandise for credit.
- Front faced merchandise throughout store.
- Put away truck shipments such as dairy products in refrigerated section and vitamins and supplements in pharmacy section weekly.
- Answered questions about store policies and addressed customer concerns.
- Answered phone calls to handle deliveries, transfers to the pharmacy, and answer questions about store hours and products.
- Assisted customers with physical impairments with shopping lists and calling Taxi drivers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Used systems such as Western Union to enter customers' personal information and process bill payments.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Contributed to personal information of employees and customers following HIPAA laws.
- Contributed to positive and healthy work environment of equality by decreasing discrimination between employees and customers.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area, swept and mopped floors before opening and after closing, and emptied all trash cans.
- Watered flowers and plants inside and outside of store for good condition upon sales.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Maintained current knowledge of store promotions and coupons and highlighted sales to customers.
Part-Time Paid Intern
Dryden Mutual Insurance Company
01.2021 - 08.2022
- Answered phone calls in place of front desk employees during lunch hours, transferred calls to requested insurance agents or departments
- Maintained record of calls, emails and visits to office.
- Worked under general or specific guidelines to support company best practices.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Managed office supplies and maintenance of coffee, drinks and snacks in kitchen.
- Clocked in and out using mobile app to track number of hours worked.
- Attended company events, including team-building activities and lunch gatherings, promoting a positive work culture.
- Provided valuable input during brainstorming sessions that led to innovative ideas for product development.
- Assisted in projects upon request of CEO of company.
- Sorted and organized insurance packets into envelopes, then into mailboxes in mailroom labeled with the correct insurance agent and address.
- Inserted all mail into mail machine for envelopment and stamping.
- Drove company vehicle to local post office and bank, dropped off mail and money bag daily.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained cleanliness by wiping all flat surfaces and vacuumed all carpeted floors daily.
Part-Time Baker
Wellesley Hotel and Restaurant
08.2020 - 09.2020
- Complied with health and safety codes to protect staff and customers especially with COVID-19 safety guidelines.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained cleanliness daily by sweeping and mopping floors and outdoor seating area, cleaning all flat surfaces, and cleaning bathrooms.
- Operated dish machine to wash and dry dishes thoroughly several times a day to keep up with pace of business.
- Collaborated with team members to complete tasks and maintain smooth running of overall restaurant.
- Prepared fresh coffee grounds, baked goods and pastries and yeast for pizza dough before opening.
- Prepared large orders for pick-up ahead of time.
- Answered phone calls promptly and professionally for dinner reservations, pizza deliveries, and large quantity sales of baked goods.
- Bussed, waited and served tables during rush hours to help staff for positive customer experience and business.
- Operated cash registers and processed payments accurately, counted drawers at end of day to account for errors and resolve any discrepancies.
- Greeted customers positively and warmly upon entry.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Assisted at the restaurant bar, selling alcoholic beverages if permitted.
- Purchased ingredients with company money upon requested at grocery store to allow for consistent sales and kitchen production.
- Contributed to professional and attractive appearance by creating chalkboard and menu for restaurant hours and daily/weekly specials.
Education
Bachelor of Arts - Psychology (Major), Public Health (Minor)
University At Buffalo
Buffalo, NY05-2025
High School Diploma -
Dryden Central High School
Dryden, NY06-2021
Skills
- Team player
- Excellent customer assistance and service
- Analytical mindset
- Hard work ethic and integrity
- Outstanding staff communication skills
- Active listener
- Patience, compassion and empathy
- Food safety, cleaning and sanitation
- Time management skills
- Leadership potential
- Money handling and cash drawer balancing
- Reliability and dependability
- Adaptability and flexibility
- Staff training
- Allergen awareness
- Public speaking
- Positive customer and employee relationships
- Conversant in English (first language) and Spanish (second language)
- Telephone etiquette
- Efficient multitasking
- Mail distribution
- Professional presentation and clean hygiene
- Opening and closing duties
- Kitchen equipment operation
- Waste reduction
- Conflict resolution
- Refunds and exchanges
- Fast learner
- Excellent math skills
- Attention to detail
Affiliations
- Dryden Baptist Church
Certification
Seal of Biliteracy (Spanish)
Languages
English
Native or Bilingual
Spanish
Professional Working
Interests
- I enjoy helping others and giving back to the community
- Watching Movies and TV Shows
- Avid Reader
- Personal Development and Self-Improvement
- Mindfulness Practices
- Passionate about balancing physical health with mental and emotional wellness
- Enjoy going for runs on an outdoor running trail or on an indoor gym treadmill for overall physical and mental well-being
- Community Cleanup
- Volunteer Work
- Embracing outdoor adventures such as hiking and walking
- I enjoy painting, drawing, and especially coloring which helps improve my creativity and attention to intricate detail, as well as allows me to make time for tranquility
- Music
- Crafting and DIY Projects
- Learning new cooking techniques and expanding my culinary skills
- Cake Decorating
Timeline
Full-Time Baker
Tim Hortons
10.2023 - Current
Part-Time Cashier
Kinney Drugs
07.2022 - 07.2024
Part-Time Paid Intern
Dryden Mutual Insurance Company
01.2021 - 08.2022
Part-Time Baker
Wellesley Hotel and Restaurant
08.2020 - 09.2020
Bachelor of Arts - Psychology (Major), Public Health (Minor)
University At Buffalo
High School Diploma -
Dryden Central High School
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