Paige Motley
Springfield,IL
Summary
Detail-oriented professional with strong event coordination and administrative skills. Proven ability to manage schedules, facilitate smooth operations, and support customer relationships. Committed to enhancing participant experiences through effective communication and conflict resolution.
Overview
18
18
years of professional experience
Work History
League Coordinator
J&J Amusements
Springfield, IL
10.2023 - Current
- Managed operations of multiple active dart leagues to ensure organized schedules., monitoring participation, and activity to ensure league remains organized and on schedule
- Coordinated event logistics and organized league schedules for seamless operations.
- Managed player registrations and maintained accurate participant records to ensure effective league operations.
- Facilitated effective communication between teams, players, and officials during events.
- Assisted in resolving conflicts and addressing concerns among participants swiftly.
- Collaborated with local businesses to secure sponsorships, enhancing resources for league activities.
- Created promotional materials, including fliers, newsletters, and website content, to increase visibility and engagement for league activities.
- Performed administrative tasks such as data entry into spreadsheets or databases.
Correspondence Operator
Illinois Secretary Of State
Springfield, IL
08.2022 - 09.2023
- Composed letters and emails addressing inquiries and complaints from petitioners and attorneys, ensuring timely responses.
- Respond professionally to inquiries received by email, mail, or phone calls.
- Answered phone bank calls, assisting petitioners with inquiries regarding driving status and license acquisition processes.
- Performed reception duties to greet and assist visitors, managing walk-in and scheduled petitioners' document needs and inquiries; supported hearing officers with preparations for scheduled hearings.
- Typed Illinois Restricted Driving Permits in a timely manner within state guidelines once approved
- Typed Out of State Informal Reinstatement/Denial Letters, once the review process is completed, and sent out by mail, or email.
- Proofread documents prior to being sent out to ensure accuracy of contents.
- Performed data entry task to accurately maintain records of correspondence in database systems
- Filed documentation according to established procedures for retrieval.
Customer Advocate
HCSC - Blue Cross Blue Shield of Illinois
Springfield, il
01.2022 - 07.2022
- Managed high call volume in a busy call center environment.
- Resolved provider disputes regarding patient responsibilities, maintaining clear communication and fostering positive relationships.
- Conducted thorough research on inquiries and concerns to enhance client satisfaction and address issues effectively.
- Reviewed requests on prior authorization requirements
- Processing provider requests on benefits and eligibility
- Researched problems with benefits, accounts, and services with speed and accuracy.
- Escalated complex customer cases to appropriate teams and departments.
Paraoptometric Technician
Vision Care Associates, Od
Springfield, il
02.2021 - 01.2022
- Assisted patients with pre-examination procedures and vision tests.
- Collaborated with optometrists to ensure comprehensive patient care.
- Administered diagnostic drugs for glaucoma testing under direct supervision of an optometrist.
- Educated patients on proper contact lens use and care.
- Educated patients on how to properly care for their eyesight through proper nutrition and lifestyle habits.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated patient flow in the office.
- Created digital images of the eye using retinal cameras or slit lamps.
Customer Advocate 2
HCSC - Blue Cross Blue Shield of Illinois
Springfield, IL
12.2017 - 02.2021
- Managed escalated complaints ensuring timely and accurate resolutions.
- Educated members on claims processes and coverage options thoroughly.
- Resolved provider inquiries regarding health insurance plans and benefits.
- Provided customer support through phone, email and chat channels.
- Assisted in training new staff on customer service best practices consistently.
- Performed extensive research on all inquiries and concerns to achieve complete client satisfaction.
- Researched problems with benefits, accounts, and services with speed and accuracy.
Refund Ajudication Specialist
HCSC - Blue Cross Blue Shield of Illinois
Springfield, il
02.2020 - 01.2021
- Processed refunds from patients, doctor offices, hospitals, and third-party insurances, ensuring accurate allocation and compliance.
- Contacted insurance companies to obtain essential information from patients and healthcare providers, facilitating timely refund processing.
- Researched and resolved reasons for refunds, ensuring proper application of funds and adherence to policies.
- Adhered to HIPAA guidelines to ensure patient confidentiality.
Paraoptometic Technician CPO
Vision Care Associates, Od
Springfield, il
02.2015 - 12.2017
- Assisted patients with eye exams and vision tests.
- Operated and maintained optical equipment and instruments.
- Educated patients on proper contact lens care and usage.
- Coordinated patient appointments and follow-up visits efficiently.
- Provided exceptional customer service to enhance patient experience.
- Maintained records of repairs, calibrations, and tests performed on equipment.
Customer Service Representative
Thorntons Oil Company
Springfield, il
07.2011 - 08.2016
- Resolved customer complaints effectively and maintained a positive service environment.
- Educated customers on fuel services, promotions, and loyalty programs available.
- Developed strong customer relationships to encourage repeat business.
- Processed transactions swiftly using point-of-sale systems and cash handling procedures.
- Collaborated with team members to ensure efficient store operations during peak hours.
- Trained new staff on customer service protocols and company policies effectively.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored inventory levels and reported shortages to management for replenishment.
Optician
Americas Best Contacts And Eyeclasses
Springfield, IL
09.2014 - 03.2015
- Conducted vision tests to determine prescription requirements.
- Fitted and adjusted eyeglasses to ensure proper comfort and alignment.
- Assisted customers with selecting appropriate eyewear for their needs.
- Educated customers on lens options and care instructions.
- Collaborated with optometrists for seamless patient care coordination.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Processed insurance claims for eyewear purchases efficiently.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
Lab Support Assiciate
Memorial Health Medical Center
Springfield, IL
08.2010 - 11.2010
- Scanned specimens upon receipt, ensuring accurate routing to departments for processing.
- Processed specimens by type, transferring to designated areas to facilitate accurate medical testing.
- Maintained patient confidentiality in accordance with healthcare regulations.
- Managed incoming calls, directing inquiries to appropriate departments for timely resolution.
- Provided clerical support, including filing and data entry tasks.
Vault Teller
Marine Bank
Springfield, IL
09.2008 - 08.2010
- Processed customer transactions accurately and efficiently.
- Maintained vault security and adhered to safety protocols.
- Managed cash drawer and balanced daily cash reports.
- Performed daily reconciliation of vault funds and reported any irregularities to management.
- Maintained accurate teller drawer using high attention to detail while handling customer bank transactions.
- Assisted customers with account inquiries and banking services.
- Trained new tellers on operational procedures and systems.
- Adhered to bank policies and procedures regarding safety, security, privacy and confidentiality regulations.
Education
High School Diploma -
Springfield High School
Springfield, IL06-2008
Skills
- Event coordination
- League scheduling
- Registration management
- Sponsorship acquisition
- Event promotion
- Administrative support
- Communication facilitation
- Client relations
- Time management
- Problem solving
- Team collaboration
- Conflict resolution
Timeline
League Coordinator
J&J Amusements
10.2023 - Current
Correspondence Operator
Illinois Secretary Of State
08.2022 - 09.2023
Customer Advocate
HCSC - Blue Cross Blue Shield of Illinois
01.2022 - 07.2022
Paraoptometric Technician
Vision Care Associates, Od
02.2021 - 01.2022
Refund Ajudication Specialist
HCSC - Blue Cross Blue Shield of Illinois
02.2020 - 01.2021
Customer Advocate 2
HCSC - Blue Cross Blue Shield of Illinois
12.2017 - 02.2021
Paraoptometic Technician CPO
Vision Care Associates, Od
02.2015 - 12.2017
Optician
Americas Best Contacts And Eyeclasses
09.2014 - 03.2015
Customer Service Representative
Thorntons Oil Company
07.2011 - 08.2016
Lab Support Assiciate
Memorial Health Medical Center
08.2010 - 11.2010
Vault Teller
Marine Bank
09.2008 - 08.2010
High School Diploma -
Springfield High School