Paige Mullin
HR & Customer Care Representative
WARR ACRES,OK
Summary
Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and driven to work quickly and effectively on projects in all types of environments.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Floral Designer
Emerson Events
Oklahoma City, Ok
01.2016 - 11.2018
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Imparted knowledge on plants and flowers to customers.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
- Quoted, generated and processed customer orders to meet specifications and various occasions.
- Researched latest design trends, colors and vendor products for use in new pieces.
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Received and processed stock into inventory management system.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Prepared potted plants and bouquets based on customer requirements.
Night Shift Manager
Family Video
Oklahoma City, Ok
01.2017 - 01.2018
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Exercised composure under pressure and in escalated customer service scenarios.
- Provided first-rate service to all customers regardless of time or concern.
- Secured building for closing by completing run-through of sales floor, turning off electron systems and turning on alarms.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer telephone calls promptly to avoid on-hold wait time and to avoid cashier line build up.
- Cultivated customer loyalty with by creating 1 display of DVDs and on each shelf would be dedicated to each employee where we would keep our top favorite movies for people to check out.
- Recorded actions taken, issues resolved and entered new updated information to effectively manage customer accounts.
- Completed inventory counts and ordered merchandise.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies
- Managed over 50 customer calls per day for past due accounts or over-due movies
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member
Administrative Assistant
Carter Chevrolet
Okarche, Ok
01.2015 - 01.2016
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Maintained staff directory and company policy handbook for human resources department.
- Handled client correspondence and tracked records to foster office efficiency.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Recorded expenses and maintained accounting records.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Kept reception area clean and neat to give visitors positive first impression.
- Produced highly accurate internal and external letters and memoranda.
- Received and routed business correspondence to correct departments and staff members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Provided clerical support to company employees by copying, faxing and filing documents.
Personal Assistant
CEO LISHA OSHMAN
Okarche, Ok
01.2015 - 01.2016
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized clients' homes prior to arrival home and performed house-sitting duties.
- Arranged domestic and international travel plans and itineraries.
- Utilized personal and professional networks to identify, acquire and manage new clients.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Maintained appropriate filing of personal and professional documentation.
- Coordinated and planned vacations for family.
- Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time.
- Monitored household expenditures and budgeted for groceries and household utility payments.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Sourced and ordered office equipment and supplies.
Waitress/Gift Shop Clerk
Eischens
Okarche, Ok
01.2014 - 01.2016
- Performed cash, card and check transactions to complete customer purchases.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Used POS system to enter orders, process payments and issue receipts.
- Improved operations through consistent hard work and dedication.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Over 2 hours expected wait to be seated on Saturdays, and people will wait! This place gets extremely hectic and only way to succeed is to be clever and quick on your feet, also maybe grow some thick skin!
Secretary
Pawnee Sale Barn
Pawnee, Ok
01.2009 - 01.2012
- Created welcoming atmosphere for clients to sell their cattle
- Directed Clients to correct destination for them to sell their cattle
- Documented location, pen numbers, and sellers' information of cattle on property to help reduce confusion
- Checked on quality care and safety to ensure cattle to have a stress free and safe experience at sale barn.
- Negotiated prices, terms of sales and service agreements.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Bookkeeping
- Handled daily scheduling tasks and provided administrative support for entire department.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Completed accurate daily report documents, memos and invoices.
Assistant Crew Leader
Carols Cleaning Crew
Jennings, OK
01.2008 - 01.2009
- Giving Clients safe, helpful, cleaning services with convenience and privacy
- Created personal schedules and cleaning plans for each client's personal needs.
- Trained employees in time management and proper ways to complete job duties.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Pitched in to help on short-staffed job site and to meet looming project deadlines.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Maintained regular list of high-end clienteles due to exceptional service and outstanding pricing.
- Provided mobile detailing services to clients at places of employment and or home.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Sanitized and maintained floors by sweeping, mopping and refinishing.
Floor Supervisor
McDonalds Chain
Cleveland, Ok.
01.2006 - 01.2007
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained team members in successful strategies to meet operational and sales targets.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Used weekly financial data to analyze company growth and optimize operational strategies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Reduced employee turnover with hands-on leadership and coaching.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Oversaw care and maintenance of kitchen equipment.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Managed bookkeeping, prepared budgets and cost reports.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts and sending payment to banks.
- Examined financial statements and records to collect important details and verify calculations.
- Maintained, organized and stocked teller window areas.
- Improved operations through consistent hard work and dedication.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Maintained excellent attendance record, consistently arriving to work on time.
- Oversaw daily operations to ensure high levels of productivity.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Conducted monthly inventories of raw materials and components on work floor.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Education
Certification of CNA HHA LTC - Health Science
Oklahoma State University - Oklahoma City
Oklahoma City, OK 02.2012 - 05.2012
No Degree - Business Management
Oklahoma City Community College
Oklahoma City 08.2014 - 01.2015
Skills
Analytical and Critical Thinking
Timeline
Night Shift Manager
Family Video
01.2017 - 01.2018
Floral Designer
Emerson Events
01.2016 - 11.2018
Administrative Assistant
Carter Chevrolet
01.2015 - 01.2016
Personal Assistant
CEO LISHA OSHMAN
01.2015 - 01.2016
No Degree - Business Management
Oklahoma City Community College
08.2014 - 01.2015
Waitress/Gift Shop Clerk
Eischens
01.2014 - 01.2016
Certification of CNA HHA LTC - Health Science
Oklahoma State University - Oklahoma City
02.2012 - 05.2012
Secretary
Pawnee Sale Barn
01.2009 - 01.2012
Assistant Crew Leader
Carols Cleaning Crew
01.2008 - 01.2009
Floor Supervisor
McDonalds Chain
01.2006 - 01.2007
Geocaching Hobby
Geocaching is an outdoor treasure-hunting activity that uses Global Positioning System (GPS)-enabled devices. It can also be a valuable public service.
Geocaching Hobby
Geocaching is an outdoor treasure-hunting activity that uses Global Positioning System (GPS)-enabled devices. It can also be a valuable public service.
Geocaching Hobby
Geocaching is an outdoor treasure-hunting activity that uses Global Positioning System (GPS)-enabled devices. It can also be a valuable public service.
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