Paige Nadeau
St. George,UT
Summary
Enthusiastic and willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
19
19
years of professional experience
Work History
Receiver
Orgill
Hurricane, UT
06.2020 - Current
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Kept work areas clean, safe, and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
Collections Agent
PayPal Credit
Chandler, AZ
05.2018 - 05.2019
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Call Center Manager
Ifreedom Direct
Salt Lake City, UT
05.2005 - 05.2013
- Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Led daily team meetings to review performance, set targets and motivate staff
- Payroll verification
- Hiring/firing employees
- Employee scheduling
- Communicated via phone and email with clients
Education
Valley High School
Sandy, UT05.2005
Skills
- Shipping and receiving
- Customer Service
- Product Inspection
- Record preparation
- Attention to detail
- Organized
- Fast learner
- Dependable
- Leadership Qualities
- Team player attitude
- Coachability
- Teamwork and Cooperation
- Self-Motivated and Independent
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Time Management
- Exceptional interpersonal communication
- Exceptional telephone etiquette
Timeline
Receiver
Orgill
06.2020 - Current
Collections Agent
PayPal Credit
05.2018 - 05.2019
Call Center Manager
Ifreedom Direct
05.2005 - 05.2013
Valley High School