Paige Nagel

• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Responded to inbound patient inquiries regarding accounts and payments.
• Coordinated and scheduled meetings and conference calls.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Drafted correspondence and other documents for CEO and department heads.

• Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Used accounting software to reconcile accounts, track income, and generate invoices.
• Updated customer records across CRM tools.
• Processed daily queues for customer outreach or billing information.

(Contracted for 3 months)

• Verified accuracy of customer account information and updated when necessary.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Used exceptional communication to connect with customers, assess needs and present solutions.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Took ownership of customers issues to follow problems through to resolution.

• Trained new-hires and supervised new teams nesting in operations.
• Managed escalated issues in order to troubleshoot necessities above Tier-1.
• Provided billing and payment services, opened and closed accounts, handled general and escalated account maintenance.
• Helped to cultivate customer loyalty, promoted repeat customers, and improved upsells through dedication to first-class service and support.

• Managed administrative logistics of events planning, event booking, and event promotions.
• Coordinated schedules and timelines for events.
• Brainstormed and implemented creative event concepts and themes.
• Hired, trained, and supervised volunteers and support staff required for events.
• Designed and implemented efforts to publicize events and promote sponsorships.
• Consulted with volunteers to determine objectives and requirements for events.
• Recorded, itemized, and distributed physical and monetary donations to participating rescues.

• Inventory Specialist – received, recorded, monitored, and organized inventory.
• Uploaded, filed, and prepared prescription medications needed for patients.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Achieved regional best inventory scores for perfect inventory count.