Paige Natiella
Buffalo,NY
Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Current Junior status student at Syracuse University studying Accounting. Driven to learn quickly, advance computer proficiency and training in industry operations. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches. Highly skilled in both accounting and auditing, with broad experience managing financial records, conducting audits, and ensuring compliance with financial regulations. Strong analytical skills to evaluate data accuracy and integrity, coupled with proficiency in various accounting software. Successfully improved financial reporting processes in previous roles, leading to enhanced efficiency and reliability of financial information.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Wegmans
04.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Provided customer feedback to management and identified areas of improvement for products and services.
Cashier
Wegmans
04.2019 - Current
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
Catering Sales Associate
Wegmans
04.2019 - Current
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Prepared pricing agreements and contracts to close sales.
- Used consultative sales approach to understand and meet customer needs.
- Serviced existing accounts on regular basis to maximize revenue.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
Audit Intern
Tronconi Segarra & Associates
Buffalo, NY
06.2024 - 09.2024
- Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
- Assisted with the preparation of audit workpapers, documenting audit tests and findings.
- Participated in professional development sessions to stay updated on auditing standards and practices.
- Researched market trends, analyst expectations and financial performance of competitors to corroborate reasonableness of management forecasts and develop independent expectations of future performance.
- Collaborated with audit team members to discuss findings and prepare audit reports.
- Created audit papers and reports after audits to comply with legal and external regulations.
- Audited financial statements and business operations to identify control deficiencies and operational challenges.
- Examined, reconciled, and adjusted financial information to accommodate fluctuating tax and inflation rates.
- Minimized internal accounting department backlogs by updating accounts and generating reports.
Server Shift Leader
Bleu Monkey Cafe
09.2022 - 05.2023
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
Education
Bachelor of Science - Accounting
Syracuse University
Syracuse, NY05.2025
High School Diploma -
Amherst Central High School
Amherst, NY06.2021
Skills
- Account Management
- Customer Service and Assistance
- Time Management Skills
- Accurate Money Handling
- Sales Activities
- Customer Needs Assessments
- Cost Control
- Sales Expertise
- Providing Feedback
- Inventory Records
- Forecasting
- Data analysis
- Microsoft Excel proficiency
- Internal controls
Certification
Microsoft Certified Application Specialist: Using Microsoft Office Excel 2007
Timeline
Audit Intern
Tronconi Segarra & Associates
06.2024 - 09.2024
Server Shift Leader
Bleu Monkey Cafe
09.2022 - 05.2023
Customer Service Associate
Wegmans
04.2019 - Current
Cashier
Wegmans
04.2019 - Current
Catering Sales Associate
Wegmans
04.2019 - Current
Bachelor of Science - Accounting
Syracuse University
High School Diploma -
Amherst Central High School
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