Paige Nelson
Ogden,UT
Summary
Proven sales leader with expertise in Sales, Customer Success, and Quality Enablement. Demonstrates expertise in product adoption, customer retention, and strategic advisory, driving revenue growth and customer loyalty through strategic coaching and collaboration. Adept at utilizing Salesforce and Power BI for data accuracy and performance trend analysis, committed to fostering high-performing teams and achieving exceptional results.
Overview
14
14
years of professional experience
Work History
ISR - Dash
MarketStar - Dropbox
09.2025 - Current
- Engaged inbound leads to identify customer needs and recommend Dropbox Dash solutions.
- Built and maintained strong customer relationships through consultative selling.
- Managed sales pipeline using CRM tools, tracking leads, follow-ups, and conversions.
Sales Quality Enablement Specialist
MarketStar - Asana
02.2024 - 08.2025
- Increased AE sales execution quality by delivering targeted feedback from in-depth evaluations of discovery, follow-up, and demo calls.
- Improved data accuracy and pipeline visibility by enforcing Salesforce hygiene best practices and streamlining reporting processes.
- Drove measurable gains in revenue and conversion rates through trend analysis of sales call data and implementation of focused coaching plans.
- Enhanced AE skills and process alignment via monthly 1:1 coaching sessions tied to the 4-step sales process.
- Equipped leadership with actionable insights by producing end-of-week performance reports highlighting KPIs, trends, and personalized recommendations for improvement.
Customer Success Representative
MarketStar - Asana
01.2022 - 02.2024
- Increased customer satisfaction and loyalty by resolving concerns quickly and effectively, maintaining CSAT scores of 4.5+/5.0 across all 1:1 engagements.
- Strengthened client relationships through consistent engagement, trust-building, and personalized support, earning multiple commendations from leadership for exceptional service.
- Improved operational efficiency by implementing workflow solutions that streamlined client processes.
- Accelerated product adoption by delivering tailored demonstrations aligned to each client’s unique needs and goals.
- Maximized customer value realization by providing expert product guidance and strategic recommendations to optimize usage.
- Achieved 100% of eligible monthly bonuses every month post-ramp by consistently meeting or exceeding KPI targets.
- Recognized in MarketStar’s 2022 All-Employee Meeting for being “All In Every Day” and demonstrating exceptional dedication to customers.
Office Manager
MasterEye Associates
01.2014 - 01.2016
- Supervised a team of four staff members, optimizing scheduling to ensure coverage while maintaining budget discipline.
- Managed accounts payable and receivable, streamlining daily operations for improved financial accuracy and efficiency.
- Developed patient follow-up procedures that enhanced satisfaction and contributed to increased patient retention.
- Introduced bonus incentive programs that motivated staff and boosted overall office revenue.
- Delegated tasks effectively to improve team productivity and maintain a smooth office workflow.
Optometric Tech
MasterEye Associates
09.2013 - 01.2014
- Conducted comprehensive visual pre-testing.
- Assisted in accurate diagnoses using equipment.
- Managed scheduling and ensured efficient office flow.
- Maintained clean examination rooms for safety.
- Facilitated communication between patients and optometrists.
Sales Associate
Soma Intimates
01.2012 - 01.2013
- Streamlined inventory management processes, significantly reducing stock discrepancies and ensuring product availability for customers.
- Coordinated with team members to execute promotional events, driving foot traffic and boosting sales during peak seasons.
- Enhanced customer engagement through personalized service, leading to noticeable increases in repeat customer visits.
Sales Associate
Shannon Fine Jewelry
01.2012 - 01.2013
- Collaborated with team members to create a welcoming atmosphere, fostering strong client relationships and repeat business.
- Educated clients on jewelry care, enhancing their experience and strengthening brand loyalty through informed purchases.
- Demonstrated passion for jewelry, effectively sharing knowledge to enrich customer experiences and boost brand loyalty.
Education
Associates -
LoneStar Community College
The Woodlands, TX01.2013
Skills
- Salesforce
- PowerBi
- Nytroai
- Team Leadership & Development
- Sales Performance Monitoring & Coaching
- Pipeline & Forecast Management
- Strong Communication & Motivation Skills
- Customer-Centric Sales Approach
- Cross-Functional Collaboration
- Motivating & Supporting Diverse Sales Teams
- Cultivating High Team Morale & Positive Work Environment
Timeline
ISR - Dash
MarketStar - Dropbox
09.2025 - Current
Sales Quality Enablement Specialist
MarketStar - Asana
02.2024 - 08.2025
Customer Success Representative
MarketStar - Asana
01.2022 - 02.2024
Office Manager
MasterEye Associates
01.2014 - 01.2016
Optometric Tech
MasterEye Associates
09.2013 - 01.2014
Sales Associate
Soma Intimates
01.2012 - 01.2013
Sales Associate
Shannon Fine Jewelry
01.2012 - 01.2013
Associates -
LoneStar Community College