Paige Nicholas

Managed the procurement process to ensure timely acquisition of necessary supplies such as medical supply's since my brigade is medical. supporting mission readiness and operational success. By knowing level one solider skills and maintain solider readiness. Participated in cross-functional teams to address supply-related challenges, contributing valuable insights and solutions from a logistics perspective.

Assisted in the development of annual budget proposals for the unit''s supply needs based on historical data analysis and anticipated future requirements.

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Served food and beverages promptly with focused attention to customer needs.

Worked with POS system to place orders, manage bills, and handle complimentary items. Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences. Cultivated warm relationships with regular customers.

Managed supply requests, movements and preservation of group supplies. Completed regular inventory counts to document unit equipment. Prepared section documentation for all supply- and equipment-related activities. Supervised automated tracking program for unit supplies. Prepared unit and organizational supply documents and operated unit-level computers. Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances. Utilized SAP to organize and maintain shipment records, supply totals and inventory data. Protected the company commander so that all equipment is accounted for.Completed cyclical inventory accounts and investigated discrepancies. Reviewed all requisitions to check for proper authorizations. Documented transactions in automated property book and tracking systems. Communicated with supervisors about necessary filing, transcribing or documentation requirements for different pieces of evidence. Briefed employees on how to process specific types of evidence, protect chain of custody and support case requirements.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Demonstrated excellent communication skills in resolving product and consumer complaints. De escalated problematic customer concerns, maintaining calm, friendly demeanor. Educated customers on special pricing opportunities and company offerings. Assisted customers with making payments or establishing payment plans to bring accounts current. Informed customers about billing procedures, processed payments and provided payment option setup assistance. Made outbound calls to obtain account information. Answered inbound calls, chats and emails to facilitate customer service. Mentored new employees on procedures and policies to maximize team performance. Helped customers find specific products, answered questions and offered product advice.