Paige Noe
Grove City,OH
Summary
Adept at multitasking in fast-paced environments to solve customer problems by developing and implementing successful solutions based on business requirements and customer needs. Looking to grow professionally alongside an expanding team.
Overview
3
3
years of professional experience
Work History
Customer Service Coordinator
Kroger
04.2022 - Current
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Facilitated weekly meetings with the customer service team to discuss ongoing projects, address any concerns or challenges, and celebrate successes.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving.
Payroll Clerk
Kroger
01.2021 - Current
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Verified timekeeping records and handled any discrepancies with employees.
- Processed timecards and payroll data for team of employees.
- Completed payroll accurately and timely to meet employee expectations.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Generated reports to track employee time and attendance.
Education
High School Diploma -
Grove City High School
Grove City, OH06.2021
Skills
- Returns Policy Understanding
- Retail Experience
- Register Operations
- Problem Solving
- Complaint Handling
- Multitasking
- Telephone Etiquette
- Time Management
- Decision Making
- Cash Handling
- Customer Service
Timeline
Customer Service Coordinator
Kroger
04.2022 - Current
Payroll Clerk
Kroger
01.2021 - Current
High School Diploma -
Grove City High School
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