Paige Oliver
Greensboro,NC
Summary
Dynamic Assistant Manager with a proven track record at Balance Day Spa, enhancing customer satisfaction through effective team leadership and streamlined operations. Skilled in inventory management and problem-solving, I foster a positive work environment while driving performance improvements and ensuring service excellence.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Balance Day Spa
Greensboro, NC
08.2021 - 01.2026
- Streamlined appointment scheduling to enhance client experience and optimize staff utilization.
- Developed training materials for new staff, improving onboarding efficiency and service consistency.
- Conducted regular performance evaluations, providing constructive feedback to team members for professional growth.
- Trained staff on customer service best practices, enhancing overall client satisfaction scores.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Sales Associate
Hallmark
Burlington, NC
04.2020 - 04.2021
- Assisted customers in selecting products and resolving inquiries to enhance shopping experience.
- Maintained knowledge of product features and promotions to drive sales effectiveness.
- Organized merchandise displays to highlight promotions and attract customer attention.
- Trained new associates on operational processes and customer service best practices.
Supervisor
Freddy's Frozen Custard & Steakburgers
Burlington, NC
08.2018 - 04.2020
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained and mentored team members on customer service excellence and operational efficiency.
- Implemented process improvements to enhance order accuracy and reduce wait times.
- Coordinated inventory management, optimizing stock levels to meet demand without excess waste.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored staff performance, providing feedback to drive continuous improvement in service quality.
Customer Service Cashier
Payless Shoes
Burlington, NC
09.2016 - 10.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained accurate cash drawer and balanced register at shift end.
- Assisted in stocking merchandise and organizing displays to enhance shopping experience.
Education
High School Diploma -
Southeast Guilford High School
Greensboro, NC06-2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Workload management
- Employee scheduling
- Customer rapport
- Multitasking and organization
- Verbal and written communication
Timeline
Assistant Manager
Balance Day Spa
08.2021 - 01.2026
Sales Associate
Hallmark
04.2020 - 04.2021
Supervisor
Freddy's Frozen Custard & Steakburgers
08.2018 - 04.2020
Customer Service Cashier
Payless Shoes
09.2016 - 10.2018
High School Diploma -
Southeast Guilford High School