Paige Olson
Buffalo,NY
Summary
Well-organized Lead bringing over 1.5 years managing and overseeing multiple tasks in busy offices. Commended for consistently driving team success through company procedures enforcement and personnel training. Proficient in various software and database management. With Positive reinforcement and consistent support, I lead my team to success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Support Representative
Thermo Fisher Scientific Inc.
Grand Island, New York
10.2020 - Current
- Coached employees through day-to-day work and complex problems.
- Created Work instructions/ Updated previous instructions.
- Tracked and documented metrics, and evaluated trends.
- Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.
- Established and implemented training programs to maximize team performance.
- Hyper care Tier 1 for Cloud for Service - troubleshooting issues and finding a resolution.
- Created Resources for team efficiency.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Monitored participant workflow and behaviors throughout thetraining process.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Manager
Carbones Pizza
Buffalo, NY
10.2010 - 08.2020
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Bookkeeper
Maureen's Buffalo Wholesale
Buffalo, NY
09.2016 - 08.2018
- Maintained and processed invoices, deposits and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Reported financial data and updated financial records in ledgers and journals.
- Organized and carried out proactive month-end, quarterly and year-end processes.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Education
Associate of Science - Accounting
Bryant And Stratton College
Buffalo, NY12.2017
Skills
- Microsoft Windows and Office
- Certified Trainer
- Analytical and Methodical
- Tracking and Documentation
- Organizational Skills
- Team Support
- Customer Relationship Management
- Complex Problem-Solving
- Management Support
- Critical Thinking
- Orientation and Onboarding
- Microsoft Excel
- Virtual Learning Management
- Training Program Design
- Task Prioritization
Certification
- Cloud for Service Training
Painting
Acrylic, Watercolor, Oil based Paintings
Timeline
Lead Support Representative
Thermo Fisher Scientific Inc.
10.2020 - Current
Bookkeeper
Maureen's Buffalo Wholesale
09.2016 - 08.2018
Manager
Carbones Pizza
10.2010 - 08.2020
Associate of Science - Accounting
Bryant And Stratton College
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