Paige Phillips
Cleveland,TN
Summary
Resourceful pharmacy technician with 7 years of experience in customer-facing roles, utilizing strong communication and time management skills to provide exceptional patient care. Proficient in administrative tasks, including insurance verification and cash handling.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
2023
2023
years of professional experience
Work History
Customer Service Representative
Concentrix
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Documented and detailed calls and complaints using call center's CRM database.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Optometric Technician
Pathway Eye
01.2022 - 06.2022
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
Pharmacy Technician
CVS Health
01.2020 - 01.2022
- Accurately filled and dispensed XX prescriptions daily, ensuring patient safety and adherence to medication guidelines
- Managed inventory of medications, regularly conducting audits and restocking to maintain optimal levels
- Collaborated with pharmacists to verify prescription information, resolve any discrepancies, and ensure proper dosage instructions were provided to patients
- Maintained a clean and organized work area, including the pharmacy shelves and storage areas
- Assisted in the preparation of compounded medications under the supervision of a pharmacist
- Provided excellent customer service by answering questions about medications, potential side effects, and drug interactions
- Processed insurance claims for patients' prescriptions using electronic systems such as XYZ software
- Performed routine maintenance on pharmacy equipment such as pill counters and automated dispensing machines
- Conducted medication therapy management (MTM) services by reviewing patient profiles for potential drug interactions or therapy optimization opportunities
- Educated patients on proper medication usage, storage requirements, and potential side effects during counseling sessions at pick-up or over the phone
- Collaborated with healthcare providers to obtain prior authorizations for certain medications when required by insurance companies
- Ensured compliance with all state and federal regulations regarding controlled substances handling and record-keeping procedures
- Participated in continuous quality improvement initiatives within the pharmacy department to enhance efficiency and accuracy of operations
- Trained new pharmacy technicians on standard operating procedures (SOPs), workflow processes, safety protocols, etc
- Implemented barcode scanning system for medication verification process resulting in a XX% reduction in errors
- Assisted in managing expired medications through proper disposal methods following regulatory guidelines
- Maintained confidentiality of patient information according to HIPAA regulations at all times
Pharmacy Technician
Walgreens
10.2018 - 01.2020
- Accurately filled and dispensed XX prescriptions daily, ensuring patient safety and adherence to medication guidelines
- Managed inventory of medications, regularly conducting audits and restocking to maintain optimal levels
- Collaborated with pharmacists to verify prescription information, resolve any discrepancies, and ensure proper dosage instructions were provided to patients
- Maintained a clean and organized work area, including the pharmacy shelves and storage areas
- Assisted in the preparation of compounded medications under the supervision of a pharmacist
- Provided excellent customer service by answering questions about medications, potential side effects, and drug interactions
- Processed insurance claims for patients' prescriptions using electronic systems such as XYZ software
- Performed routine maintenance on pharmacy equipment such as pill counters and automated dispensing machines
- Conducted medication therapy management (MTM) services by reviewing patient profiles for potential drug interactions or therapy optimization opportunities
- Educated patients on proper medication usage, storage requirements, and potential side effects during counseling sessions at pick-up or over the phone
Cashier/Customer Service
Food City
10.2014 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Pharmacy Technician
Foodcity
10.2014 - 10.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Education
High School Diploma -
STEM SCHOOL CHATTANOOGA
Chattanooga, TN05-2016
Skills
- Guest services
- Communication skills
- Time management
- Patient Care
- Front desk
- Customer Service
- Cash handling
- Typing
- Office experience
- Customer Care
- Inside sales
- Pharmacy Technician Experience
- Clerical experience
- Phone etiquette
- Insurance verification
- Administrative experience
- Microsoft office
- Organizational skills
- Anatomy knowledge
- Medical office experience
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Scheduling
- Call management
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Administrative support
- Customer relationship management (CRM)
- De-escalation techniques
- Quality control
- Filing
- Dispute resolution
- Customer education
- Product sales
- Multi-line phone talent
- Sales expertise
- Assertiveness
- Order fulfillment
- Store maintenance
Timeline
Optometric Technician
Pathway Eye
01.2022 - 06.2022
Pharmacy Technician
CVS Health
01.2020 - 01.2022
Pharmacy Technician
Walgreens
10.2018 - 01.2020
Cashier/Customer Service
Food City
10.2014 - 10.2018
Pharmacy Technician
Foodcity
10.2014 - 10.2018
Customer Service Representative
Concentrix
High School Diploma -
STEM SCHOOL CHATTANOOGA
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