Paige Porter
Orlando
Summary
Reliable and dedicated professional with experience in the food service industry, focused on delivering exceptional customer service. Skilled in creating inviting atmospheres and efficiently managing high-volume environments to enhance guest satisfaction. Maintains a positive attitude while effectively resolving customer inquiries and issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista/Cashier
Summerhouse on the Lake
11.2023 - Current
- Facilitated hundreds of guest orders daily, providing tailored suggestions and guiding them smoothly through the service process.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Upsold pastries and merchandise, contributing to increased average transaction value.
- Ensured a clean and organized workspace, promoting productivity and safety standards.
Hostess
Summerhouse on the Lake
11.2023 - 02.2025
- Greeted customers upon arrival and provided a warm and inviting atmosphere.
- Balanced responsibilities by answering phone calls, greeting guests, and updating reservation logs to ensure smooth operations.
- Set a positive tone for the entire dining experience as first point of contact for incoming guests.
- Took reservations by phone, addressed customer inquiries, and communicated accurate wait times to manage guest expectations.
Baker/Cashier/TOGO
Cheesecake Factory Inc
08.2023 - 08.2024
- Delivered exceptional customer service to patrons ordering take-out meals, achieving high levels of order accuracy and timeliness.
- Managed cash transactions when processing payments for take-out orders.
- Managed multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail.
- Trained new bakery staff members on proper techniques for decorating the cheesecakes and making coffees.
- Assisted in the preparation of specialty items for holidays or special events.
SERVER
Famous Dave's
01.2020 - 06.2023
- Operated POS system to efficiently place orders, manage bills, and process complimentary items.
- Resolved customer complaints professionally to maintain a positive reputation.
- Managed phone reservations and to-go orders, addressed customer inquiries, and communicated accurate wait times.
- Restocked supplies during downtime to ensure continuous availability of products and services.
SEASONAL WORKER
Mckenna Photo Lab
10.2019 - 12.2019
- Managed escalated customer orders to meet aggressive deadlines and special orders.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Completed daily orders with expert picking and packing of shipments.
- Reviewed orders by inspecting labeling, packaging, and contents.
Education
Nail Technician -
Hollywood Beauty Academy
Orlando, FL03-2025
Gen-Ed -
Hawkeye Community College
Waterloo, IA05-2020
High School Diploma -
West High School
Waterloo, IA05-2017
Skills
- Schedule coordination
- Customer service
- Point of sale management
- Time management
- Complaint resolution
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Barista/Cashier
Summerhouse on the Lake
11.2023 - Current
Hostess
Summerhouse on the Lake
11.2023 - 02.2025
Baker/Cashier/TOGO
Cheesecake Factory Inc
08.2023 - 08.2024
SERVER
Famous Dave's
01.2020 - 06.2023
SEASONAL WORKER
Mckenna Photo Lab
10.2019 - 12.2019
Nail Technician -
Hollywood Beauty Academy
Gen-Ed -
Hawkeye Community College
High School Diploma -
West High School