Paige Porterfield
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a friendly positive attitude. Willingness to take on added responsibilities to meet team goals, and to provide a great experience each time. Colleagues would say work ethics are strong and efficient , trusted to lead and have progressed tremendously.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Golden Gate Hotel
03.2023 - Current
- Booked reservations over phone, in person, and via computer for guests and provided confirmation information
- Collected room deposits, fees, and payments
- Sold Upgrades and gained commission
- Answered customer telephone calls promptly and appropriately handled needs
- Used internal software to process reservations, check-ins and check-outs
- Trained new staff members in customer service techniques and hotel operations
- Built amazing relationships with hotel guest, guest look forward to for their next visit.
Customer Service Rep
Burke Williams Spa
01.2022 - 03.2023
- Remote Work Experience
- Booked and finalized appointments/ reservations/Group Reservations
- Sold Spa Membership and gained commissions
- Provided spa guest with detailed information regarding spa treatments as well as services and spa procedure
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Educated guest on special pricing opportunities and company offerings
- Managed high-volume of Incoming calls daily from new guest and spa members
- Explained key information regarding products and services to customers to encourage informed decision-making
- Built personal relationships with spa guest
Guest Advocate/General Merchandise
Target
02.2021 - 01.2022
- Stocked shelves, racks and cases with new or transferred merchandise
- Received and counted stock items to record data manually on zebra device
- Pushed out and stocked product to sales
- Floor or repack Items
- Knowledge of pricing and markdown
- Assist with customer check-out or cashier check-out
- Monitored merchandise for damage and unsaleable or returnable condition to submit damage claims and minimize store loss.
Lead Host
Applebee's Bar & Grill
02.2021 - 01.2022
- Monitored restaurant activity to determine seating and dining flow
- Welcomed customers, offering assistance to help find necessary store items
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Hostess /Sales Associate
Cracker Barrel
06.2020 - 02.2021
- Operated cash register collected payments and provided accurate change
- Processed all sales transactions accurately and promptly to prevent long customer wait times
- Resolved issues with cash registers, card scanners and printers
- Welcomed customers, offering assistance to help find necessary store items
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Sales Associates
Express Retail Store
01.2017 - 11.2019
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Preformed Shipping and receiving duties, such as packaging, scanning and labeling online orders
- Operated cash register and POS to process sales transactions and handle payments
- Kept signage and merchandise displays organized and up to date, promoting visual presentation standards
- Helped customers locate products and checked store system for merchandise at other sites
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
Bear Creek High School
Stockton, CA05.2015
Skills
- Scheduling
- Hospitality
- Shipping & receiving
- Communication skills
- Leadership
- Staff training
- Guest Services
- Upselling
- Listening Skills
- Phone and Email Etiquette
- Initiative-taking
- Reliability and punctuality
- Customer Service
- Active Listening
Accomplishments
- Certificate of Recognition Sept. 2023
Timeline
Front Desk Agent
Golden Gate Hotel
03.2023 - Current
Customer Service Rep
Burke Williams Spa
01.2022 - 03.2023
Guest Advocate/General Merchandise
Target
02.2021 - 01.2022
Lead Host
Applebee's Bar & Grill
02.2021 - 01.2022
Hostess /Sales Associate
Cracker Barrel
06.2020 - 02.2021
Sales Associates
Express Retail Store
01.2017 - 11.2019
High School Diploma -
Bear Creek High School
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