Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Paige Quickel

Oklahoma City,OK

Summary

Dedicated and empathetic medical assistant offering multiple years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.

Resourceful with years of experience in medical and administrative assistance. Comprehensive background in accurately recording patient health information, taking vital signs, and processing client needs. Gathers complete patient insurance information quickly to streamline patient appointments.

Overview

29
29
years of professional experience

Work History

Medical Receptionist/Medical Assistant/Surgery Scheduler

Rick Traczyk, DPM
Oklahoma City, OK
02.2023 - Current
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Answered phones promptly and directed calls appropriately.
  • Greeted and checked in patients, updating patient information in computer system.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Entered insurance, demographics and health history into patient database.
  • Provided patient education and answered questions regarding the surgery process.
  • Ensured that all required documents were obtained prior to scheduled procedures.
  • Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
  • Conducted follow up calls with patients after their procedure was completed.
  • Distributed treatment and procedural information to patients.
  • Worked with operating facilities to schedule procedures on behalf of surgeons.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

Medical Assistant

Variety Care
Oklahoma City, OK
03.2021 - 02.2023
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Administered injections, medications and treatments as directed by the physician.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Organized patient charts before each day's clinic sessions began.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Provided assistance to medical staff in performing minor surgical procedures.

Medical Assistant/Office Manager

Garland Porterfield, M.D.
Oklahoma City, OK
05.2013 - 08.2017
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Answered appointment calls to streamline office operations.
  • Educated patients about medications, procedures and physician's instructions.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Assessed, documented and monitored vital signs for more than 30 patients per day.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Improved patient care and daily task efficiency resulting in smoother operations.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Called patients to schedule consultation, surgery and post operative appointments, consistently double-checking information and availability.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Addressed, documented, and responded to incoming correspondences to address client queries.

Surgical Scheduler

Garland Porterfield, M.D.
Oklahoma City, OK
08.1998 - 02.2002
  • Organized patient medical records and worked with insurance company representatives to obtain authorization.
  • Checked physician orders and schedule availability to make accurate appointments for tests and surgical procedures.
  • Conveyed information to patients about arrival times and preoperative procedures.
  • Routed case confirmations and made schedule updates each day.
  • Managed patient check-in and check-out procedures and processed payments.
  • Distributed treatment and procedural information to patients.
  • Checked patient insurance and collected pre-authorizations from providers.
  • Gathered current medical information and reviewed histories to gather details for surgeons.
  • Worked with operating facilities to schedule procedures on behalf of plastic surgeon.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Answered 75 average daily phone calls to schedule appointments and address patient inquiries.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Gathered information to file appeals for denials and minimized inaccuracies by maintaining accurate records of approvals.
  • Called patients to schedule consultation, surgical and post op appointments, consistently double-checking information and availability.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Addressed, documented, and responded to incoming correspondences to address client queries.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.

Front Office Manager

Garland Porterfield, M.D.
Oklahoma City, OK
08.1996 - 02.2002
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Positioned patients for optimal comfort prior to procedures.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Sterilized medical equipment after each procedure.
  • Requested scripts from doctors and verified insurance and coding.
  • Assisted with technical treatments and entered information within patient records and charts.
  • Sterilized medical instruments to streamline procedural use.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Education

Some College (No Degree) - Psychology/crisis Counseling

Southern Nazarene University
Bethany, OK

Laser Tech

Medical Alliance
Dallas , TX

Skills

  • Relationship management
  • Inventory control
  • Organizational skills
  • Administrative support
  • Microsoft Office proficiency
  • Business operations
  • Customer service excellence
  • Patient scheduling and intake
  • Referral processing
  • Medical coding expertise
  • Problem solving abilities
  • Time management strategies
  • Electronic medical records management
  • Front desk operations
  • Medical office administration
  • Telephone etiquette

References

References available upon request.

Timeline

Medical Receptionist/Medical Assistant/Surgery Scheduler

Rick Traczyk, DPM
02.2023 - Current

Medical Assistant

Variety Care
03.2021 - 02.2023

Medical Assistant/Office Manager

Garland Porterfield, M.D.
05.2013 - 08.2017

Surgical Scheduler

Garland Porterfield, M.D.
08.1998 - 02.2002

Front Office Manager

Garland Porterfield, M.D.
08.1996 - 02.2002

Some College (No Degree) - Psychology/crisis Counseling

Southern Nazarene University

Laser Tech

Medical Alliance

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